Teller, Customer Service​/HelpDesk

Description

Full Time Teller – Responsible for assisting members with daily financial transactions while maintaining accuracy and timeliness. Provide a legendary customer experience by being knowledgeable about all products and services and cross‑selling credit union services when appropriate.

• Receives and processes member financial transactions (deposits, withdrawals, loan payments), sells money orders and official checks, and transfers amounts between accounts as directed.
• Balances cash drawer and reconciles daily transactions.
• Implements the credit union’s member experience process by cross‑selling services, providing routine information, and directing members to the appropriate department for specialized services.
• Performs miscellaneous tasks such as typing, filing, computer input, and answering the telephone.
• Completes continuing education and other assigned training as required.
• Scans all appropriate work daily.

• Provide friendly, professional, personal service to all members and associates.
• Fulfill Teller Standards as required.
• Accurately post transactions, maintaining fewer than 3 unresolved posting errors in a 30‑day period.
• Troubleshoot and resolve member and internal inquiries promptly and accurately.
• Proactively identify appropriate products and services to benefit members.
• Maintain dependable attendance and timeliness.
• Maintain a professional work environment and business‑like appearance.

• Minimum of 1‑12 months of similar or related experience.
• High school education or GED.
• Ability to perform routine contact with the public, providing service and information with courtesy.
• Proficiency with a ten‑key calculator and computer keyboard by touch.
• Attention to detail for handling numbers and names.
• Physical ability to sit or stand for extended periods in one area.

The primary role involves maintaining focus to assist members with daily financial transactions, ensuring accuracy and timeliness while striving to provide a legendary member experience.