Service Department Administrator

Customer Service Advisor

If you have a passion for customer service and an interest in the automotive industry, we invite you to join our team at Sparks Nissan Kia.

• Customer Care:
  Follow up with customers after service visits to confirm satisfaction, document feedback, and assist advisors with tracking CSI survey responses.
• Customer Interaction:
  Respond to service inquiries via phone, text or email promptly
• Rental Fleet Management:
  Oversee rental units by monitoring availability, coordinating usage, and helping maximize fleet efficiency.
• Warranty Support:
  Assist advisors with extended warranty approvals and help track information needed for factory warranty claims.
• Team Assistance:
  Provide daily administrative support to the service advisors and service manager to help keep the service department organized and efficient.

• Communication:
  Excellent written and verbal communication skills.
• Customer Service:
  Strong interpersonal skills
• Detail-Oriented:
  Exceptional organizational skills and attention to detail
• Work Ethic: A self-starter who takes initiative
• Positive Attitude
• Automotive Service
  
  Experience:
  
  Previous service advisor, BDC, warranty or similar automotive industry experience is strongly preferred
• Computer Proficiency:
  Computer proficiency is required. Previous experience with Reynolds or Dealer Logix a plus.
• Multi-Tasking:
  Ability to work in a fast-paced, high-volume environment

This is a full-time position with benefits. Pay is hourly based on experience.