Mgr-Patient Access

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job enhances and maintains a properly functioning registration process through a cross‑department organizational structure in which functional areas act interdependently during a patient call and/or visit, contributing critical information required for clinical service and procuring payment. Creates a culture of quality and accurate information capture consistently across the organization while managing and leading the daily operations of assigned divisions within scheduling or registration.

Directs department activities, ensures compliance with corporate standards, ensures department achievement of annual and periodic goals for significant statistical indicators of performance and oversees registration quality and collections.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Required - high school diploma or equivalent.

Preferred - Bachelor's degree in accounting, finance, or healthcare administration.

Required - 9 years of revenue cycle, finance, accounting, or related transactional processing experience, including three years of supervisory experience;

OR 5 years of revenue cycle, finance, accounting, or related transactional processing experience including three years supervisory experience with a bachelor’s degree in accounting, finance, healthcare administration or related field.

Preferred - Experience in a multi‑facility system with substantial clinic exposure.

• Knowledge of medical terminology.
• Knowledge of healthcare industry financial statistical indicators and ability to use, leverage or enhance core revenue cycle technologies.
• Strong interpersonal and customer service skills and ability to gather and disseminate information through effective communication with a diverse range of people.
• Good organizational, time management, interpersonal, and conflict resolution skills and ability to exhibit sound judgment in handling/escalating difficult situations.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Computer skills and dexterity for data entry and retrieval of information.
• Proficient with Windows‑style applications and various software packages specific to role and keyboard.
• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability).

• Ensures quality of care and patient satisfaction through unit‑specific systems and improvements and monitors and manages department metric performance.
• Manages, develops, retains and inspires an engaged workforce and manages staff performance.
• Assists with research, education and training to support cutting edge patient care and services.
• Ensures operational profitability with preliminary budgets, performance data, system reporting, and inventory management.
• Supports long‑term strategic business plans through department‑specific business planning and special projects.
• Manages the physical and technological infrastructure and supports organizational structures.
• Adheres to and ensures staff adherence to hospital customer service standards, (i.e. Acknowledge, Introduce, Duration, Explanation, and…