Proactive Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

We believe talent deserves a human touch - and so do our clients.
Nettech is looking for a skilled, detail-oriented Proactive Engineer to join our Client Success team. This role is built around one core idea: don't wait for things to break. You'll be the person who keeps our clients' environments healthy, secure, and aligned to standards - working through a structured queue in Connect Wise Manage to identify deficiencies, remediate issues, and continuously improve the technology environments we manage.

This is not a reactive helpdesk role. You'll be working proactively - assessing environments, acting on findings, and partnering with our vCIO team to ensure client technology stays ahead of problems rather than behind them. When the project team needs a strong technical resource, you'll step in - but your home base is Client Success.

This role requires reliable transportation and regular travel across Nettech's Shreveport and Little Rock service markets. If you're someone who takes pride in clean environments, communicates clearly without being prompted, and genuinely enjoys making things better before they break, this role was built for you.

Primary Responsibilities

Proactive Client Success (Primary Focus)

• Work a structured queue of proactive tickets in Connect Wise Manage, remediating findings and documenting outcomes thoroughly
• Conduct technology alignment reviews and assessments across client environments to identify deficiencies and drift from standards
• Remediate findings across endpoints, identity, security, networking, and cloud platforms
• Partner closely with the vCIO team to surface findings, prioritize remediation, and support client roadmap conversations
• Perform client onboarding assessments - evaluating Microsoft 365 configuration, endpoint health, security posture, and network infrastructure
• Entra e joins, Conditional Access review, licensing audits, and M365 tenant health checks
• Maintain accurate, detailed documentation of all work performed - your ticket notes should tell the full story
• Provide timely, proactive updates to internal teams via Slack so nothing falls through the cracks

Project Support (As Needed)

• Step into project team work when capacity and priority require it
• Lead or support infrastructure deployments including Sonic Wall firewalls, Ubiquiti Uni Fi switches, and wireless access points
• Coordinate with cabling and low-voltage vendors during physical infrastructure installations
• Execute Microsoft 365 migrations, Entra s, Intune enrollments, and endpoint modernization projects
• Validate and document completed project work before handoff back to the managed services team

Quoting & Discoveries

• Conduct timely technology discoveries and translate findings into accurate quotes using Connect Wise Sell
• Identify hardware refresh needs, licensing gaps, and remediation opportunities during proactive reviews
• Collaborate with the vCIO team to ensure quotes align with client strategies and budgets

Technical Qualifications

Networking & Infrastructure

• Sonic Wall firewall configuration, VPN deployment, and policy management
• Ubiquiti Uni Fi switching, wireless, and controller-based deployments
• Network rack installation and structured cabling coordination
• VLAN segmentation, LAN/WAN design, and secure network configuration

Cloud, Identity & Modern Workplace

• Microsoft 365 administration, migrations, and tenant health assessments
• Entra  - device joins, Conditional Access, hybrid identity configuration
• Microsoft Intune - device enrollment, compliance policies, and Autopilot provisioning
• Microsoft Defender for Business and Defender for Endpoint deployment and management
• Huntress endpoint protection deployment and alert triage
• SharePoint Online and One Drive administration

Security & Compliance

• MFA enforcement and Conditional Access policy deployment
• Endpoint protection and EDR tooling (Defender, Huntress)
• Firewall hardening and secure remote access configuration
• Backup validation and disaster recovery testing
• Security posture assessments aligned to client standards

Servers & Virtualization (Preferred)

• Windows Server administration
• Active Directory and Group Policy management
• Hyper-V or VMware vSphere environments

Required Qualifications

• 3-5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role - MSP experience strongly preferred
• Strong working knowledge of Microsoft 365, Entra , Intune, and Defender
• Hands-on experience with Sonic Wall and Ubiquiti Uni Fi platforms
• Experience working in Connect Wise Manage and/or Connect Wise Sell
• Exceptional communication skills - this is non-negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this role
• Ability to manage a high-volume queue while maintaining quality, accuracy, and attention to detail
• Comfortable in a fast-paced environment that requires frequent context switching between…