Proactive Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. We believe talent deserves a human touch — and so do our clients. Nettech is looking for a skilled, detail‑oriented Proactive Engineer to join our Client Success team. This role is built around one core idea: don't wait for things to break.

You'll be the person who keeps our clients' environments healthy, secure, and aligned to standards — working through a structured queue in Connect Wise Manage to identify deficiencies, remediate issues, and continuously improve the technology environments we manage.

• Work a structured queue of proactive tickets in Connect Wise Manage, remediating findings and documenting outcomes thoroughly.
• Conduct technology alignment reviews and assessments across client environments to identify deficiencies and drift from standards.
• Remediate findings across endpoints, identity, security, networking, and cloud platforms.
• Partner closely with the vCIO team to surface findings, prioritize remediation, and support client roadmap conversations.
• Perform client onboarding assessments — evaluating Microsoft
  365 configuration, endpoint health, security posture, and network infrastructure.
• EntraID device joins, Conditional Access review, licensing audits, and M365 tenant health checks.
• Maintain accurate, detailed documentation of all work performed.
• Provide timely, proactive updates to internal teams via Slack so nothing falls through the cracks.

• Step into project team work when capacity and priority require it.
• Lead or support infrastructure deployments including Sonic Wall firewalls, Ubiquiti Uni Fi switches, and wireless access points.
• Coordinate with cabling and low‑voltage vendors during physical infrastructure installations.
• Execute Microsoft
  365 migrations, EntraID transitions, Intune enrollments, and endpoint modernization projects.
• Validate and document completed project work before handoff back to the managed services team.

• Conduct timely technology discoveries and translate findings into accurate quotes using Connect Wise Sell.
• Identify hardware refresh needs, licensing gaps, and remediation opportunities during proactive reviews.
• Collaborate with the vCIO team to ensure quotes align with client strategies and budgets.

• Networking & Infrastructure:
  Sonic Wall firewall configuration, VPN deployment, and policy management;
  Ubiquiti Uni Fi switching, wireless, and controller‑based deployments; network rack installation and structured cabling coordination; VLAN segmentation, LAN/WAN design, and secure network configuration.
• Cloud, Identity & Modern Workplace:
  Microsoft
  365 administration, migrations, and tenant health assessments;
  EntraID — device joins, Conditional Access, hybrid identity configuration;
  Microsoft Intune—device enrollment, compliance policies, and Autopilot provisioning;
  Microsoft Defender for Business and Defender for Endpoint deployment and management;
  Huntress endpoint protection deployment and alert triage;
  Share Point Online  and One Drive administration; security posture assessments aligned to client standards.
• Servers & Virtualization (Preferred):
  Windows Server administration;
  Active Directory and Group Policy management;
  Hyper‑V or VMwarev
  
  Sphere environments.

• 3–5 years of hands‑on experience in a Tier2/3, proactive, or professional services engineering role – MSP experience strongly preferred.
• Strong working knowledge of Microsoft
  365, EntraID, Intune, and Defender.
• Hands‑on experience with Sonic Wall and Ubiquiti Uni Fi platforms.
• Experience working in Connect Wise Manage and/or Connect Wise Sell.
• Exceptional communication skills—clear Slack updates, thorough ticket notes, and professional client interaction.
• Ability to manage a high‑volume queue while maintaining quality, accuracy, and attention to detail.
• Comfortable in a fast‑paced environment that requires frequent context switching between client environments and issue types.
• Self‑motivated with the ability to prioritize and execute independently.
• Reliable personal…