Desktop Support Technician

Description

Our TEKsystems client in Monroe is looking for Tier I Desktop Support resources to join their team on a 6‑month contract (with possible extension up to 12 months). The role involves providing customer‑facing support for hardware and software issues, installing, upgrading and configuring laptops, desktops, thin clients, WOWs, mobile devices and printers.

The Desktop Tech team handles Tier I support tickets escalated from the Helpdesk. The primary duties include:

• Diagnosing and troubleshooting hardware and software issues
• Installing and upgrading operating systems, applications and drivers
• Configuring and deploying thin clients, WOW stations, mobile devices and iPhones
• Building laptops and desktops following centralized processes
• Performing new asset requests and upgrades
• Using Service Now for ticket management and Active Directory for device lookup and OU association
• Providing high‑quality customer service and documentation

Minimum 2 years of IT experience (or 1 year if holding an Associate’s or Bachelor’s degree). Must have familiarity with:

• Hardware troubleshooting and assembly
• Active Directory and Service Now ticketing system
• Windows 10 and Windows 11 environments
• Office 365, Outlook and Microsoft Office suite
• Printer and mobile device support

Strong communication, documentation skills and the ability to work in fast‑paced environments, including occasional patient or operating‑room visits, are required.

Entry Level

Contract;
Monroe, Louisiana

$15.00–$24.00 per hour

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation or sick leave)

Fully onsite in Monroe, LA

Anticipated to close on June 28, 2026

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.