Property and Casualty Insurance Representative

Now hiring for a Property and Casualty Insurance Representative

Location: Monroe, LA

Pay Rate: $30,000.00 - $45,000.00 per year

Shift: 8 AM - 5 PM |

Schedule:

Monday-Friday

Got People Skills? Turn Them into Paychecks

Looking for Property and Casualty Insurance Representative jobs in Monroe where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

• High school diploma or GED required
• Bachelor's degree in Business, Finance, Insurance, or a related field preferred
• Property & Casualty (P&C) insurance license required or willingness to obtain within the required timeframe
• Additional insurance industry training or certifications preferred

• Previous experience in property and casualty insurance, insurance customer service, account management, sales, or a related field is preferred.
• Active Property & Casualty insurance license preferred, or ability and willingness to obtain licensing.
• Experience servicing new and existing insurance accounts is preferred.
• Knowledge of insurance policies, coverages, endorsements, renewals, cancellations, reinstatements, and claims processes.
• Strong customer service skills with the ability to build and maintain client relationships
• Excellent verbal and written communication skills.
• Ability to explain insurance products, coverage options, and policy details clearly to customers.
• Strong sales skills with the ability to identify cross-sell and upsell opportunities.
• Experience handling customer inquiries, resolving issues, and managing escalations professionally.
• Ability to conduct outbound calls, cold calling, and client outreach activities.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent attention to detail when reviewing documents, processing transactions, and maintaining records.
• Proficiency with Microsoft Office and insurance management systems.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive customer information professionally.

• Ability to sit for extended periods while working on a computer and communicating with clients
• Ability to use a computer, keyboard, phone systems, and standard office equipment
• Ability to review, process, and accurately enter detailed policy and customer information
• Ability to maintain focus and attention to detail in a fast-paced office environment
• Ability to manage multiple priorities, customer requests, and deadlines effectively

• Provide exceptional customer service to new and existing policyholders.
• Respond to customer inquiries regarding policies, coverage, billing, claims, and account updates.
• Assist clients with policy changes, endorsements, renewals, cancellations, and reinstatements.
• Process and maintain accurate documentation related to policies, transactions, and customer requests.
• Educate customers on insurance products, coverage options, and policy requirements.
• Service existing accounts while identifying opportunities for additional products and coverage.
• Support sales efforts through client outreach, follow-up, and relationship building.
• Perform outbound marketing calls and prospecting activities to generate business opportunities.
• Coordinate with underwriters, claims adjusters, carriers, and internal teams to resolve customer concerns.
• Review policy information for accuracy and ensure compliance with company procedures and industry regulations.
• Maintain accurate customer records and update policy information within insurance systems.
• Handle customer complaints and escalations with professionalism and urgency.
• Stay current on insurance regulations, company policies, and industry best practices.
• Build and maintain strong relationships with clients through responsive and knowledgeable service.
• Collaborate with team members to support business goals and customer satisfaction initiatives.
• Perform additional duties as assigned.

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex,…