General Manager

Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies
- Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

• We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave.

The General Manager (GM) is responsible for the overall performance, growth, and profitability of the dealership, overseeing all departments, Parts, Service, and Truck Sales. This role ensures operational excellence, customer satisfaction, financial performance, and talent development in alignment with the company’s mission, values, and strategic priorities. The GM serves as the primary business leader for the dealership, setting direction, driving accountability, and fostering a culture of collaboration and execution.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Provide strong, visible leadership to all department managers and employees, ensuring alignment with company goals and values.
• Develop and execute business strategies that drive revenue growth, profitability, and market share across all business segments.
• Partner with executive leadership to set annual budgets, financial targets, and performance goals.
• Champion the company’s Attributes and Fundamentals, fostering a high-performance culture.

• Oversee daily dealership operations across Parts, Service, and Truck Sales to ensure operational excellence, compliance, and efficiency.
• Monitor key performance indicators (KPIs) including sales performance, gross margins, operating expenses, and customer satisfaction.
• Ensure the dealership operates in accordance with all OEM, DOT, OSHA, and company policy standards.
• Maintain facility standards to ensure safety, cleanliness, and brand representation.

• Manage the dealership’s P&L, including revenue, cost control, and net operating income.
• Drive profitability through disciplined expense management and continuous improvement in productivity and efficiency.
• Analyze financial statements and monthly performance reports to identify trends, risks, and opportunities for improvement.
• Collaborate with accounting and operations to ensure accurate financial reporting and budget forecasting.

• Maintain high standards of customer satisfaction and loyalty across all departments.
• Develop and maintain strong relationships with key customers, vendors, and OEM partners.
• Identify market opportunities, competitive trends, and new business development initiatives.
• Lead local marketing efforts and community engagement to strengthen the dealership’s brand presence.

• Recruit, develop, and retain high-performing department leaders and staff.
• Coach and mentor leaders to build bench strength and support succession planning.
• Foster a culture of safety, respect, and continuous improvement.

• Minimum of 7years of progressive leadership experience in the heavy-duty truck, automotive, or related equipment industry.
• Proven track record of successful P&L management and multi-departmental leadership.
• Strong financial acumen and ability to interpret and act on complex data.
• Excellent communication, leadership, and people development skills.
• Bachelor’s degree in business administration or related field preferred; equivalent experience considered.

• Comprehension:
  Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different…