Branch Manager

Description

J&J Exterminating, Co. is one of the largest independent pest control companies in the US, providing fulfilling jobs and excellent service across Louisiana and Texas. We are a family run company dedicated to creating a professional & kind culture, a positive work-life balance, and unparalleled standards. If you are a service-oriented, detail focused, people-person with a polite demeanor who enjoys flexible indoor and outdoor working environments, consider becoming a member of our Management Team today!

We provide paid, specialized training in sales, product & services, safety instruction, and certification.

• Recruit new team members.
• Train, mentor and help develop all team members in order to achieve highest level of individual and team performance
• Work in the office and in the field with all staff to evaluate and improve business recruitment and customer service skills
• Manage and direct the effective performance of the administrative department in creating and maintaining accurate customer records, contracts, billing, receipts and customer service requests.
• Evaluates performance, makes compensation recommendations, and administers disciplinary actions consistent with company policy.
• Hold weekly meetings of all supervisory personnel to review goal completions, set new goals, and solve problems that affect the smooth operation of your branch.
• Organize occasional branch events to build a strong team mentality and foster branch unity.
• Maintain high standards in branch operations in regard to ethics, honesty, integrity, and professional conduct.
• Use Effective leadership skills to keep branch morale high and employee turnover low.
• Never condone, in any way, the use of alcohol or illegal drugs in the work environment and enforce any company and district policies in this regard.
• Maintain the work environment in a clean, neat, orderly way with extreme care given to all aspects of safety in the work place.
• Take direction and supervision from upper management in pursuit of goals, policies, and problem solving.

• Enforce and ensure state regulatory compliance and safety application standards are met or exceeded.
• Inspect job site area for treatment preparation according to state protocol and according to label and law requirements.
• Assure treatments are compliantly applied to or around structures as scheduled and according to manufacturer instruction.
• Write in a neat and legible fashion to document any findings after physical evaluation is completed using proper forms and documents according state specifications and regulations.
• Interface with branch service scheduling and routing to ensuring pest tech routes/treatments and termite routes/treatments are successfully and thoroughly completed.
• Complete or oversee daily check-ins.
• Evaluate performance of pest and termite technicians according to internal company inspection quality assurance protocols.
• Review production reports.
• Monitor GPS reports and service tickets to assure time and performance compliance.
• Follow up on new start and termite completions.
• Follow up and assure renewal completions.
• Write in a neat and legible fashion to document any findings after physical evaluation is completed using proper forms and documents according to office and work flow procedures
• Enforce dress codes.
• Enforce incentivized programs to assure profit, business growth, and minimize cancellation.

• Enhance profitability of branch through supply management
• Reviews production costs, service quality, and inventory control programs to maintain and enhance profitable operations
• Manage, issue and maintain inventory levels of pest control and termite products and as well as required vehicles and servicing equipment
• Maintain tight chemical controls to avoid waste and overuse.
• Develops procedures to minimize customer complaints and retain customers.
• Use effective planning and management skills to implement budget requirements in pursuit of growth and profit goals.

• Performs quality control audits to inspect and evaluate service in a proactive, quality assurance branch auditing role.
• Positively interact with team members, managing supervisors and CSR personnel as required to assure job instructions and daily routes are well defined and communicated to all parties involved.
• Follows up on customer complaints and communicates/negotiates with customers to…