RN Nurse Navigator - Colon and Rectal Surgery Clinic

Job Summary

We serve as liaison and communicator with patients, caregivers, healthcare providers, multi‑disciplinary team members, post‑acute care and third‑party payers. We discuss alternative care options and assist with discharge planning, facilitating movement along the healthcare continuum to ensure quality, cost‑effective outcomes in collaboration with the multi‑disciplinary team.

• Provides continuity of care by ensuring smooth transitions between care settings.
• Develops relationships with patients and their multidisciplinary team to facilitate and/or navigate through subsequent treatment and follow‑up to reflect continuity of care.
• Manages high risk, complex patient care with the goal of minimizing readmission.
• Works closely with physicians to coordinate patient’s care plan communication; works with multidisciplinary team to maintain and implement up‑to‑date coordinated patient‑centered care plan; communicates with all members of the healthcare team as patient advocate.
• Prepares, executes, and reinforces post‑discharge care plan.
• Identifies barriers to care in an effort to elicit changes in processes for patients navigating the continuum of care.
• Collaborates with leadership to review processes with the goal of improving the clinical experience for referred patients and the referring physician.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

The above statements describe the general nature and level of work only; other duties may be added or this description amended at any time.

• Proficiency in using computers, software, and web‑based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent conflict resolution skills.
• Ability to work a flexible work schedule (e.g., 24/7, weekend, holiday, on call availability) and travel throughout and between facilities.

• Required – Graduate of an accredited school of nursing.
• Preferred – Associate’s or Bachelor’s degree in nursing.

• Required – 2 years of nursing experience.

• Required – Current registered nurse (RN) license in state of practice.
• Required – Basic Life Support (BLS) from the American Heart Association.
• Preferred – Certification in clinical specialty area.

Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. The job requires walking or standing to a significant degree, and may involve pushing and/or pulling of arm or leg controls or working at a production rate pace.

Duties involve exposure to blood, body fluid and tissue, and potential exposure to communicable diseases, hazardous medications or hazardous waste associated with receipt, transport, storage, preparation, dispensing, administration, cleaning or disposal of contaminated waste.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the reporting of known or suspected unethical conduct and patient privacy concerns.