Retail Store Manager - Monroe, LA

Job Summary

Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. The manager must have excellent customer service skills, be able to identify, hire, train and manage talent, and lead and develop others. Strong performance management and coaching skills are essential to continually develop retail Sales Reps. This position will manage both full‑time and part‑time Mobile Advisors.

Starting salary is at least $74,000 (annual minimum) plus a monthly bonus. The role leads a team for 40 hours a week (in‑store) and allows the remainder of the week to focus on personal priorities.

• Manages all aspects of in‑store execution within the assigned store, including staffing, shift scheduling, customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field leadership.
• Ensures strong relationships with the in‑store team and field leadership for communication continuity and directive adoption.
• Manages sales productivity and guest experience through rep performance management and 1:1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high‑quality full‑time and part‑time Sales Reps.
• Monitors attrition with key performance indicators.
• Delivers store performance to achieve all sales and customer service objectives.

• Works collaboratively with field sales leadership to achieve company objectives.
• Participates in regular field leadership meetings.
• Provides regular reports to field leadership.
• Completes all required sales training personally and ensures all employees are fully trained at all times.
• Provides feedback on current store performance, derives a plan of action, and ensures execution of that plan.
• Handles all hiring, training, and performance management of store employees.
• Co‑ranges store‑level hiring and termination decisions in collaboration with HR.
• Directly coaches and trains sales representatives within the store.

• High School Diploma required.
• 3‑5 years of training, sales, account management, or related experience, and 2+ years of retail management experience in the wireless industry.

• Specialty retail management experience.
• Proven record as a leader and store manager.
• Excellent verbal and written communication skills.
• High business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incent and drive Sales Representatives to perform and deliver client expectations.
• Proficiency with MS Office (Word, Excel, PowerPoint).

• Physical ability to perform tasks requiring prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items.
• Ability to move around the store, assist customers, and maneuver merchandise when necessary.

Founded in 1995, Consumer Cellular is a wireless provider built for Americans 50+. As an approved partnership of AARP, the company serves more than 4 million subscribers with affordable plans, popular phones, and nationwide coverage backed by 100 % U.S. based customer support. With 3,000 employees nationwide, Consumer Cellular has earned recognition as the most awarded wireless brand for customer service and was ranked #1 in network coverage and customer satisfaction among wireless carriers by ACSI in 2024.

Minimum Salary: $71,400
Maximum Salary: $100,800

Consumer Cellular offers a broad range of benefits and perks including health, dental, vision, 401(k) match, employee discounts, paid time off, floating holidays, FSAs, life and AD&D insurance, long‑term disability, an employee assistance program, and a rewards program.

Pre‑employment background check and drug screen is required.

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. The company is committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment.

If reasonable accommodation is needed, please contact Human.

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