Customer Service Associate

Duties

Below are key responsibilities for this role:

• Assist customers with questions and recommendations.
• Manage sales transactions while working the assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Complete other duties as assigned.

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Must be able to lift between 30 and 50 lbs. from floor to shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills.
• Strong organizational, communication, problem‑solving and decision‑making skills.

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational Assistance.
• And much more.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. Employment decisions are made without regard to any protected status. In accordance with local laws, minors may be considered for employment in certain roles. We comply with the Americans with Disabilities Act and provide reasonable accommodations. This job specification describes duties that may be amended.

Employment is at‑will.