Team Captain Operations

Team Captain Operations at DICK'S Sporting Goods leads daily store execution in a fast-paced, sports-focused retail environment. You'll coordinate floor activities, support opening/closing, and ensure strong customer service, merchandising, and operational discipline. Partnering with managers, you'll coach teammates, delegate tasks, and help drive sales, in-stock, and presentation standards. You'll monitor inventory, support safety and loss prevention routines, and resolve customer issues.

This role suits energetic leaders who love sports, teamwork, and developing others while growing a retail career.

Responsibilities

• Lead daily floor operations to ensure strong customer service and brand standards
• Coach, direct, and motivate associates during shifts
• Support opening/closing procedures and cash handling controls
• Monitor inventory levels, stock, and in-store merchandising execution
• Assist with scheduling, task delegation, and workload prioritization
• Resolve basic customer issues and escalate complex concerns
• Help maintain store safety, cleanliness, and loss prevention standards
• Track key performance metrics and support sales goals
• Coordinate with managers to execute promotions and events
• Model company values around teamwork, inclusivity, and integrity

Required Skills

• Retail operations
• Team leadership
• Customer service
• Point-of-sale (POS) systems
• Inventory management
• Merchandising
• Scheduling and labor planning
• Loss prevention basics
• Data entry and reporting
• Conflict resolution