Inside Sales Representative

Description

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team.

You can build your future here!

We are searching for an INSIDE SALES REPRESENTATIVE to join our growing operations at our Monroe, LA location.

The Inside Sales Representative's goal will be to increase their assigned customer's overall experience, identify and qualify new customers, while increasing revenue for the Sales Department. The ISR is the "voice of the dealership to the customer, and the voice of the customer to the dealership." This is a great opportunity for someone wanting to transition from real estate, mortgage, or insurance sales.

• Build relationships with existing and potential customers in the territory by strategic cold calling, prospect engagement, and business development
• Establish customer relationships with you as a single point of contact
• Qualify, maintain, and update customer account and asset information using CRM system
• Manage CQI (Customer Quality Index)
• Place open dialogue calls to assigned accounts (20+ connected per day)
• Field and direct incoming customer calls and walk-ins appropriately
• Learn, understand, and advise solutions for your customer's business issues
• Prospect/quote/sell rental machines
• Generate and forward comprehensive leads for everything the Company offers
• Know/apply all promotions and marketing campaigns when applicable
• Become accustomed to understanding customer buying signals and learn to close deals
• Maintain knowledge of competitive pricing, procedures, and trends
• Understand full-range of new and existing capabilities and features of all the Company's products

• You will promote positive customer experience for Louisiana CAT according to Caterpillar and Louisiana CAT expectations
• You will develop a knowledge base of rental offerings
• You will maintain good work habits and positively promote Caterpillar and Louisiana CAT
• You will have the tools and building blocks to MAKE A CAREER here at Louisiana CAT

• HIGHLY PREFERRED:
  Bachelor's degree in Business, Marketing, or related field
• REQUIRED:
  
  Good verbal communication skills, mechanical aptitude, and problem-solving ability
• REQUIRED:
  
  Proficiency in Microsoft Word, Excel, and Outlook
• REQUIRED:
  
  Ability to multi-task in an organized, effectively, timely, and professional manner
• HIGHLY PREFERRED:
  Well-developed communication and organizational skills
• HIGHLY PREFERRED:
  Proficiency in computers and related software

• SHIFT: 8am - 5pm Monday
  - Friday
• Will require physical movement as listed in the job description
• Generous hourly base plus commissions

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Employee Discounts
• Credit Union
• Technician Career Development Program
  - Shop & Field Service Training

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

• We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
• We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
• We are committed to the long‑term growth and success of both our employees…