Security Control Room Operator - Rayville, LA

Security Control Room Operator - Rayville, LA

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman’s customized approach to security services will provide you with the opportunity to learn, grow and succeed.

Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Position Summary

The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are impactful or potentially impactful to business, the brand and/or employees. The role includes monitoring cameras and alarms, dispatching calls via telephone and radio, operating access control technology, and providing general assistance to employees and guests. SOC operators support the field team in preparing for, responding to, and recovering from crisis and non‑crisis incidents.

Compensation & Schedule

• 1st/2nd Shift • $22.66/hr
• Weekend schedule availability required

Qualifications

• Previous experience in security, law enforcement, corrections, or customer service fields.
• State training and licensing assistance may be available for qualified candidates.
• Valid, non‑expired security license/Guard Card preferred.

Responsibilities

• Answer routine and emergency calls, monitoring alarms and video equipment (fire alarms, door alarms, duress alarms) and providing general assistance to employees and guests.
• Maintain records of communications and events.
• Use multiple internal and external resources to gather and manage information and intelligence.
• Escalate complaints and unusual/critical event information to the Supervisor without delay.
• Accurately maintain control of all equipment and keys in the SOC, logging sign‑outs and returns.
• Report any missing, damaged, or inoperative equipment or systems to the Supervisor promptly.
• Proactively monitor all surveillance cameras and CCTV remote viewer programs.
• Respond to events and situations received over regular and emergency phones and intercoms; control and monitor two‑way communication systems.

Benefits

• Medical, vision, and dental insurance
• Short‑term disability
• Critical care / Hospital indemnity
• Complimentary life insurance
• Legal assistance and guidance
• Identity theft protection
• Paid on‑the‑job training
• Paid time off
• Bi‑weekly pay
• Competitive compensation
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

As set forth in Marksman Security LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.