Field Service Representative

Role Overview

Schneider’s Field Service Representatives (FSRs) collaborate with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both company and third‑party manufactured equipment in dynamic environments. This site‑based position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure. The role includes occasional non‑standard hours, a guaranteed 40‑hour week (+overtime), and most work occurring at customer sites.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Work with the Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or country‑wide travel, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

• An Associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, and various AC and DC supply circuit components
• Experienced troubleshooting power distribution and switch gear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro‑mechanical or electronics related equipment
• 5+ years in Field Services or equivalent industry experience
• Field service troubleshooting and repair of UPS or battery storage systems is strongly preferred
• Must possess good safety practices and adhere to the company’s safety procedures and policies, including lock‑out tag‑out, compliance with all safety programs, and completion of safety‑related trainings on time
• Identify hazards present in the work area and report safety matters, incidents, and near misses to management or safety representative
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Work frequently requires strenuous physical tasks such as bending, stooping, lifting and carrying items up to 40 pounds
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
• Remain in a standing position for extended periods, including working in small, confined spaces

Within the first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our brand‑new, state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on‑the‑job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package including flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holidays and paid time off, military leave benefits, and more.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

At Schneider Electric we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.