Customer Care Technician - Warranty - Monroe​/Ruston, LA

Position:Customer Care Technician
- Warranty
- Monroe/Ruston, LA

Location: Monroe, LA

Job :950

# of Openings:1

Customer Care Technician - Warranty(Full Time) - Monroe/Ruston, LA

Days and hours of work are Monday – Friday 8:00 a.m. to 5:00 p.m.

This job is a field position. There will be minimal work in an office environment. Job requires physical labor and meeting with customers in their homes. Please read the sections below for more details.

• Maintain quality assurance and provide warranty service to homeowners after closing.
• Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner.
• Document items needing repair during scheduled warranty inspections.
• Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs.
• Educate home owners to use and operate their homes’ mechanical and electrical equipment, as needed, during scheduled inspections.
• Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection.
• Ensure all warranty service requests are complete within a certain time period.

Proficient in Microsoft Office Suite of products; job requires use of an iPad and other programs to complete documents.

Customer service background and a positive attitude are a must.

Must have a strong work ethic and communication skills; the ability to handle confrontation in a professional manner is essential.

Knowledge of residential construction; 2-5 years’ experience preferred.

Reliable transportation, a valid driver’s license, and valid motor vehicle liability insurance are required;