Family Support Specialist

Non-exempt | Full-time
36-40 hours (nights & weekends)
$35, / annual
Hybrid (Monroe, Tallulah, Winnsboro), LA
Reports to FSYT Coordinator
Revised July 2025

The Center for Children & Families is seeking a Family Support Specialist to coordinate services and community resources for youth and their families being served in the Family Support and Youth Transition Program, on probation with the Office of Juvenile Justice. You will conduct in-person and telephone interviews with the youth, family, and collaterals. This will lead to weekly meetings, in the community, to gain a picture for a treatment plan to support the family and help the youth complete goals and objectives set forth to meet the requirements of their probation.

You will provide learning materials or make referrals to needed family and youth resources. You will foster relationships with outside agencies and collaborate to make sure the youth is meeting expectations on track for discharge from probation. The ideal candidate will need to be a self-starter, proficient in documentation and database entry, as well as Microsoft Office applications.

• Required education & experience:
  Bachelor’s degree.
• Required competencies:
  
  Maintain confidential information; work cooperatively with different types of personalities; ability to assume responsibility; effective interpersonal & communication skills; strong educational skills in scheduling, task management, and paperwork; knowledge and understanding of issues and dynamics within families in crisis; understanding of subject matter related to juvenile justice, child welfare, advocacy, and community-based services.
• Additional qualifications:
  
  PREA training (provided); CPR (provided);
  Proficiency in Microsoft Office Applications;
  Client Data Base exposure.

• Client Advocacy
  • Educate and engage families in-person and via telecommunications to provide support.
  • Travel to attend family visits, collateral meetings, community events.
  • Conduct assessments and evaluations of family and youth to determine advocacy needs and develop a treatment plan.
  • Coordinate referrals to services and related agencies to meet the needs identified in the Treatment plan; assist with identifying and establishing natural and professional support in the community.
  • Attending case related court hearings & case staffing with collaterals.
  • Educate and engage families weekly in-person and via telecommunication to provide support and advocacy.
  • Work with families in an empathic, professional, and objective manner.
  • Maintain awareness and sensitivity to service populations cultural and socio-economic characteristics and integrate this into client’s care.
• Case and Data Management
  • Input well documented notes on every interaction within 48 hours.
  • Safeguard and maintain, with the utmost confidentiality, individual client records complete with OJJ required needs, in chronological order.
  • Monitor progress on youth plan goals and keep the Treatment plan updated per OJJ requirements.
  • Assist youth and family in gathering documentation when needed: ex. Birth certificates, social security cards.
  • Input, monitor, and run reports regarding case data within program database.
• Collateral Relationships
  • Foster respectful communication and relationships with local community agencies and resource providers.
  • Maintain communication with therapists regarding updates and changes in client progress.
• Collaboration and Supervision
  • Thrive in a fast-paced, collaborative work culture, attending necessary training and weekly supervisions with team and supervisor.
  • Foster and participate in team relations and activities; act as a resource fostering a culture of collaboration and knowledge sharing.
  • Complete weekly documentation of time worked.
  • Attend conferences, retreats, and meetings as requested by the Program Director.
  • Participate in performance evaluations as directed by the Program Director.
  • Complete other duties as assigned by Program Director.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or…