Client Services Advocate - FJC

Position:Client Services Advocate - FJC

Location: Monroe, LA

Job :275

# of Openings:1

Job Title: Client Services Advocate-FJC

Job Purpose
:
Ensures safety and efficient flow of services for clients, visitors and callers by coordinating the Intake process, assessing needs and determining priorities.

Experience and Knowledge

• High School with some college
• Two years experience working in social work, criminal justice field with related classes required
• Intake and Scheduling experience
• Computer Skills
• Knowledge of community/social resources
• Two years experience working with people

• Ability to multitask while maintaining flexibility and professionalism.
• Ability to maintain poise and self- control in crisis situations.
• Ability to access client needs and to determine priorities.
• Ability to communicate with and be sensitive to the needs of people of various backgrounds/Exhibits excellent interpersonal skills.
• Knowledge of current social and economic problems and the way these problems affect families and individuals.
• Ability to identify and use community resources.
• Maintains confidentiality on all clients.
• Ability to effectively plan and arrange work responsibilities.
• Maintains personal appearance consistent with agency image.
• Exhibits strong verbal, written and technological communication skills.
• Ability to work within the purpose structure and constraints of the agency and to make suggestions for change in a responsible manner.
• Makes good use of time and acts professionally and responsibly in all work areas
• Ability to develop and maintain effective working relationships with other agencies and to be cooperative in managing referrals.
• Assumes responsibility for own learning.

• Orientation
• On-going in-services with local, state, regional and national workshops and conferences.

• Maintains safety of clients and staff at all times by:
• Assessing lethality of individual client situations
• Serving as backup for developing and reviewing safety plans with clients
• Serving as back-up for assisting clients in obtaining protective orders
• Coordinating and cooperating with law enforcement as needed
• Complying with agency procedures, rules and regulations
• Ensures Flow of Services by:
• Establishing initial rapport/trust on behalf of the FJC staff with clients by demonstrating concern and respect for others by listening carefully and without judgment
• Determining the nature of the client’s situation through the intake process.
• Establishing an initial course of action by exploring options within the FJC.
• Obtaining assistance for the client by referring client to appropriate FJC services, securing and scheduling appointments.
• Maintaining client confidentiality and protecting operations by keeping information confidential
• Maintaining client intake records and maintaining computer data
• Maintaining operations by following policies and procedures; participating in quality reviews and reporting needed changes
• Demonstrating a positive attitude through word and action
• Contributing to the team effort by establishing effective communication throughout the Center.
• Provide support and advocacy to adolescent and adult survivors of sexual assault (ages 13 and older) by
• Provide support and advocacy prior to and throughout the forensic/medical exam at the hospital
• Provide information regarding sexual assault, follow-up care and community resources.
• Provide criminal legal interview accompaniment to criminal legal interviews with law enforcement.
• Maintains competent, productive, and satisfied volunteer/intern pool by:
• Working closely with the Volunteer Coordinator to ensure volunteers are oriented to Intake/Safety policies and procedures- supervising, indirectly and through delegations
• Recommending training needs and communicates performance levels of volunteers to Volunteer Coordinator, assists with trainings
• Provides field experience for social work/criminal justice interns working in the Intake area by:
• Providing opportunities for established learning objectives
• Supervising field placement
• Ensuring identification with the social work/criminal justice field
• Evaluating skill and personal and professional growth with…