Training Program Assistant

Training Program Assistant

Monroe Community Mental Health Authority - Monroe, MI 48161

Salary Range $21.11 - $26.39 Hourly Position Type Full Time

About The Organization:

• Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
• Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

Benefits:

• Bi-weekly pay
• Vacation, sick, and personal time
• Four medical plans to choose from, eligible first day of hire
• Dental
• Vision
• Aflac
• Disability and life insurance provided by the Agency, optional buy-ups
• 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
• YMCA corporate discount

Description:

Summary:

The Training Program Assistant supports Monroe CMHA's learning and development operations by coordinating training activities, administering the Learning Management System (LMS), preparing training materials, and ensuring accurate documentation for compliance and audit readiness. This role enhances the employee learning experience by providing exceptional customer service, maintaining organized training workflows, and supporting onboarding and agency-wide training initiatives.

Essential Duties & Responsibilities:

• Training Coordination & Logistics:
• Schedule and organize training sessions, workshops, and seminars.
• Coordinate presenters, facilitators, and external vendors.
• Prepare training calendars, reminders, and communications.
• Arrange venues, equipment, virtual meeting links, and supplies for training events.
• Support new hire orientation and onboarding training logistics.
• Learning Management System (LMS) Administration:
• Maintain training records, attendance logs, and certification databases.
• Create courses, assign training, and troubleshoot user access issues.
• Run compliance reports for supervisors, HR, and audits.
• Track overdue training and assist with corrective follow-up.
• Training Materials & Content Support:
• Assist in developing and formatting training manuals, presentations, and online learning resources.
• Edit and brand digital learning content using Monroe CMHA templates.
• Support micro-learning modules, handouts, and visual job aids.
• Communication & Customer Service:
• Serve as a primary point of contact for training inquiries.
• Provide timely, professional support to staff regarding training requirements, schedules, and LMS navigation.
• Evaluation, Reporting & Continuous Improvement:
• Administer post-training surveys and compile feedback.
• Prepare monthly and quarterly training dashboards.
• Maintain audit-ready documentation for MDHHS, Joint Commission, CCBHC, Medicaid, and internal reviews.
• Participate in process improvement initiatives to enhance training operations.
• Administrative Support:
• Perform correspondence, data entry, and general office tasks related to training operations.
• Maintain organized digital and physical training files.
• Support special projects within the HR and Training departments.
• Competencies:
• Organization & Time Management:
  Ability to prioritize tasks, coordinate multiple projects, and meet deadlines.
• Communication & Interpersonal
  
  Skills:
  
  Strong verbal and written communication for engaging with trainers, employees, and vendors.
• Attention to Detail:
  Accuracy in recordkeeping, formatting, and scheduling.
• Technology Proficiency:
  Skilled in Microsoft Office Suite, LMS platforms, and virtual training tools such as Zoom, Teams, and 8x8.
• Problem-Solving & Initiative:
  Anticipates training needs and resolves logistical challenges.
• Confidentiality & Professionalism:
  Handles sensitive employee training data with discretion.
• Adaptability & Teamwork:
  Works independently while supporting a collaborative training environment.
• Preferred
  
  Competencies:
• Basic graphic design and content editing using Canva or Adobe.
• Familiarity with adult learning…