Order Entry Specialist

Backyard Products seeks a dynamic Customer Service Representative/Order Entry Specialist to join our Call Center team at the Manufacturing Operations Headquarters in Monroe, MI.

This full‑time, direct‑hire position offers competitive compensation and benefits, including medical, dental, vision, 401(k), paid time off, paid holidays, employee discounts, and professional development assistance.

Corporate hours:
Monday–Friday, 8 AM–6 PM. Schedule may vary based on business needs.

• Maintain high levels of customer service, advocating for both the customer and the company
• Enter, edit, and delete data and orders efficiently with minimal errors
• Enter call notes on each consumer into Customer Service Software
• Maintain strong relations with vendors and consumers, working closely with vendors regarding order processing and order assistance
• Research and resolve data entry issues effectively and efficiently
• Manage work across multiple brands, ensuring familiarity and separation between various accounts, vendors, and customers
• Contribute to team effort, participate and engage in the team environment, offering suggestions for continuous improvement
• Practice acceptable phone skills, listening skills, and e‑mail etiquette, demonstrating exceptional written and verbal communication with consumers, vendors, and coworkers
• Use various office programs, email programs, web browsing, and department-based software on a regular basis
• Assist other departments as needed, working cohesively for the benefit of the company
• Assist in vendor sales with onsite display models

• High School Diploma or GED
• 1–3 years of experience in a call center environment; candidates with extensive customer service and order entry experience will also be considered
• Computer literacy in MS Office (Word, Excel, Outlook)
• Salesforce experience (preferred)
• ERP system experience (currently utilizing Sage)
• Excellent attendance

• Customers First
• Total Quality Management
• Manage the Numbers
• Speed, Execution, Simplicity
• People Make It Happen