Customer Service Representative - SYGMA - US Monroe, MI Posted

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

• Tuesday–Friday: 8:00 AM–5:00 PM
• Saturday:
  Either 6:30 AM–2:30 PM or 7:00 AM–3:00 PM

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

• High school diploma or equivalent.

• 1 year prior outside food service sales coordination or customer support experience
• Preferred:
  Previous call center experience

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Aff ... This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.