Senior Network & Systems Engineer

Title:

Senior Network & Systems Engineer

Reports To:

Chief Technology Officer

Location:

Monroe, MI 48162

Position Type:
Full Time

Job Category:
Information Technology

FLSA:
Exempt

Pay Grade:
Grade 13

Segment:
Information Technology

The Senior Network and Systems Engineer is responsible for the design, implementation, maintenance, security, and support of the Credit Union’s core network and systems infrastructure. This includes escalation support for complex Tier 2–4 issues across networking, firewalls, cloud platforms, identity management, endpoint security, Microsoft 365, VoIP systems, and internet access, as well as coordination with vendors on application integration. The role supports system improvements, upgrades, hardware deployments, and new technology adoption in partnership with the CTO, while also providing recommendations to IS/IT leadership on process and technology enhancements.

The Senior Network and Systems Engineer serves as a senior escalation point, leading resolution of complex technical issues and supporting overall infrastructure stability and performance.

• Member Service and Value -- Deliver exemplary service internally and externally in accordance with the credit union’s service standards and in a professional manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a trustworthy financial institution.
• Accountability/Accuracy/Efficiency -- Maintain a superior level of attention to detail and ensure accuracy in all transactions and activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed. Display self-motivation. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedures.
• Team Player -- Possess exceptional collaborative skills to work cross functionally with various departments and operational areas to solve problems and advance ideas and innovation. Maintain positive working relations with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others.
• Decision Making -- Consistently apply superior data driven decision-making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained.
• Communication -- Exhibit strong communication skills with internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher-level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Respond to inquiries or refer inquiries to the appropriate department or person and exhibit the necessary follow-through with members and/or staff involved.

• Deliver advanced technical support for complex system, infrastructure, and application issues by diagnosing root causes, implementing solutions, and managing incidents and service requests in alignment with service level agreements and escalation protocols; elevate risks or unresolved issues as needed.
• Manage and troubleshoot network, system, and end-user computing environments by administering user access, supporting onboarding/offboarding, and deploying, configuring, and maintaining hardware and software; manage escalated support requests in alignment with ITIL-based incident, change, and problem management practices.
• Monitor, maintain, and optimize network infrastructure to ensure performance, reliability, and scalability; support the design and…