Senior ERP Business Systems Analyst

Job Summary

Responsible for identifying and documenting the business needs, to include understanding their structure, processes, and operations, and interpreting their rules, requirements, and workflows to help the business achieve their goals and resolve their business challenges via information technology solutions. The goal is to achieve a higher level of standardization, centralization, and simplification across key systems and business processes which significantly impact operations from end to end.

This role acts as a liaison between the business and ERP technology functions of the company.

• Leads and conducts design, configuration, testing, training, deployment, and support of strategic projects utilizing the defined software development life cycle (SDLC); identifies and recommends areas of process improvements by analyzing industry and company best practices.
• Facilitates requirements gathering/meetings with business partners to gather requirements for IT solutions and identify impacted business processes to help facilitate IT solution integration.
• Evaluates and recommends system solutions within JDE E1 and ancillary solutions that support the business.
• Acts as liaison between departmental end‑users, outside vendors, suppliers, and IT, enhancing current system functionality by facilitating business requests and assessing, defining, and documenting solution recommendations.
• Leads business case development, testing and training plans, project plans, and estimates; manages risks and issues.
• Develops functional designs (FDDs) to include logical data model, system interfaces, and security requirements, and reviews with and obtains stakeholder approvals.
• Performs system testing and reports and tracks issues identified through resolution.
• Develops UAT plans and test scenarios; manages execution of UAT, documents results, monitors, and reports status.
• Supports production environment by resolving incidents and providing day‑to‑day support and education to system business users.
• Provides first and second level production support, including analysis and resolution of Service Now incidents.
• Works with technical resources to deliver solutions, troubleshoot issues, and identify opportunities for improvement, including error handling and monitoring.
• Ensures proper configuration management is followed for JDE E1 systems.
• Influences and contributes to continuous process and organizational improvements.

• Bachelor’s degree in Computer Science/IT or related field with 4-6 years of relevant experience.
• 1 to 3 years of leadership or supervisory experience.
• Strong oral and written communication skills, teamwork, and interpersonal skills.
• Demonstrated experience as a Project Manager.
• Four or more years of experience with Oracle JDE E1 modules.
• Ability to communicate technology terminology at all levels.
• Ability to manage multiple complex tasks simultaneously and independently.
• Experience with Microsoft Office Suite, Visio, SQL, and business process modeling.

• Experience with HR related systems such as Kronos, Workday.
• Experience with Oracle, MS SQL, or Postgres.
• Experience with Java, BRMS, and SoapUI.

None

Office environment / no specific or unusual physical or environmental demands. Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent. Duties may change at any time with or without notice.

40

Medical, Vision, Dental, and Basic Life Insurance; 401(k) retirement plan with company match up to 6%; 9-11 paid holidays annually; two weeks prorated vacation as a new hire; personal time or state‑mandated sick time.

If this role requires travel or driving, candidates must be able to meet the qualifications in the company’s Driver Management Program.

At La‑Z‑Boy Incorporated, we are an equal opportunity employer. We value diverse backgrounds and provide equal consideration for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an inclusive environment. If you need a change or adjustment to the application/interviewing/hiring process due to a disability, please request reasonable accommodations by emailing  or calling .