Patient Access Representative & Surgery Scheduler; IR Center

About the Role

The Patient Access Representative/Surgery Scheduler position is responsible for receiving patients in a kind and caring manner and to ensure that the day-to-day operations of the front office are completed.

• Patient Access Representative:
  • Checking patients in and out
  • Answering the phone to address patient inquiries and scheduling appointments
  • Documenting insurance information, personal information, payment methods and other important patient information
  • Updating patient files and appointment information accurately
  • Communicating information and important details to other medical care staff
  • Contacting insurance companies regarding coverage, preapprovals, billing and other issues
  • Processing payments from patients and handling billing issues between patients and insurance companies
  • Managing various types of paperwork and other clerical duties
• Surgery Scheduler
  • Exhibit excellent customer service internally and with patients and other external customers.
  • Schedule surgery at the appropriate facility.
  • Schedule coordinated surgeries with other physicians’ offices as needed.
  • Order special surgical equipment, when necessary.
  • Communicate with Hospital Coordinator in regard to add‑on cases, cancels or reschedules to ensure accuracy.
  • Schedule all surgical cases.
  • Enter all scheduled surgeries into the computer and update as necessary.
  • Monitor surgery schedule to maintain a consistent, efficient flow to avoid physician down time.
  • Forward to precert all outpatient and inpatient cases with patient’s insurance company.
  • Obtain medical clearances for scheduled surgeries if needed.
  • Communicate all surgical instructions to patient via patient portal, letter, or phone call.
  • Send all surgical orders to surgical facility.
  • Other duties as assigned.

• Education:
  
  High School Graduate or GED equivalent
• Organizational skills training preferred Computer courses preferred Organizational Skills Training preferred
• Experience:
  
  2 years previous experience in medical office setting preferred 2-3 years experience working in a business office 2-3 year supervisory experience Previous experience with multi-phone lines
• Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence.
• Ability to speak effectively before individuals or groups of people.
• Mathematical Skills Ability to calculate basic figures and amounts.
• Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills To perform this job successfully, an individual should have knowledge of basic computer software.
• Other
  
  Skills and Abilities
  
  Requires great attention to detail and organization Ability to develop and maintain effective relationship with physicians, staff, leadership and external entities. Proficiency in Microsoft Office software, CAQH, various verification sites Reliability, ability to multi-task and provide high-level problem solving skills Ability to maintain strict confidentiality Plan, coordinate, implement services to support the medical providers Ability to work independently Ability to work under pressure

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel;

reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones,…