Store Manager II - Monroe Township

Work Location

Monroe Township, New Jersey, United States of America

40 hours per week

$91,000 - $136,240 USD per year (base salary, variable compensation included)

Personal & Commercial Banking

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary employee and customer experience while achieving shareholder value through solutions and referrals. Focuses on deepening customer relationships, putting the customer first, and referring them to the right specialist to ensure their needs are met.

• Provides people‑management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions when required.
• Manages a medium‑sized store and team (based on TD Bank store levelling criteria).
• Oversees and leads a medium, complex or re‑open store while growing talent, developing skills and capabilities to achieve business results.
• Accountable for achieving both store and individual performance metrics.
• Manages multiple store locations or a diverse and complex customer base as required.
• Acts as peer mentor to developing store managers.
• Has deep expert knowledge of business, banking operations and risk profile for team processes.
• Provides coaching, mentorship and guidance to others in areas of expertise.
• Manages workforce decisions on acceptable risk levels (moderate to high risk potential).
• Acts as the highest point of escalation for issues raised from customers, internal groups or partners.
• Originates loan applications, handles conditions of lending and conducts loan closings.
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

• Undergraduate degree or equivalent experience.
• 4+ years of related experience (retail, customer service, financial services) with supervisory, leadership and coaching experience.
• 4+ years of proven business‑development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience.
• Experience in small‑business and consumer lending.
• Knowledge of bank product lines, services, store operations and security.
• Ability to manage competing priorities and align efforts to meet store goals.
• Strong financial analysis, presentation and collaborative skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office suite.
• Notary license (preferred).

• Manages the service and advice team, promoting a positive customer and colleague experience.
• Coaches and develops team members on product, sales, and advice‑giving strategies to improve overall customer experience and financial confidence.
• Ensures customer issues are handled according to resolution guidelines and participates in negotiation when necessary.
• Promotes the bank’s brand through community engagement and leadership in local business groups.
• Builds relationships by placing the customer at the center and proactively addressing needs.
• Contributes to service customer‑experience targets through coaching and modeling appropriate behaviors.
• Ensures store premises are professional and inviting.
• Optimizes colleague scheduling to meet customer demands.
• Maintains oversight of complex daily operational and administrative duties.

• Creates store‑specific strategies to grow the business.
• Uses reporting to identify opportunities for customer relationship growth and drive deposits, investment and loan growth.
• Partners with specialists to grow and advise new and existing customers.
• Works with Small Business, Commercial, Consumer Lending and Wealth teams to grow the store portfolio.
• Manages the store budget to meet expense and revenue objectives.
• Drives One‑TD initiatives to build awareness and engagement across lines of business.
• Proactively reaches out to prospects for relationship development through…