Account Manager

Overview

City Wide Facility Solutions in New Brunswick is excited to welcome a passionate Account Manager, also known as a Facilities Solutions Manager (FSM), ready to drive business growth and elevate their career in a dynamic, fast‑moving environment. We offer a competitive base salary, an attractive commission plan, and a comprehensive benefits package designed to reward the perfect fit for this role.

• Client Relationship Management:
  Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence:
  Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving:
  Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting:
  Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.

• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem‑solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast‑paced, results‑driven environment.

• Base Salary:
  Starting at $65,000, with opportunities to earn between $90,000 and $110,000 in the first year, and $110,000 – $130,000 in the second year.
• Additional Benefits:
  Health insurance, generous paid time off, and an attractive bonus program.

• Client Retention:
  Aim to maintain a client retention rate of 96‑98%.
• Revenue Growth:
  Generate extra service sales with specific targets based on defined territory.
• Quality Assurance:
  Conduct and report on detailed quality control inspections to ensure all services meet high standards.
• Operational Excellence:
  Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management:
  Lead and develop the team, ensuring high performance and adherence to company protocols.

• 3‑5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience.
• High School diploma required; bachelor's degree highly desirable.
• Highly detail oriented and excellent follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

• Competitive base salary of $65,000.
• Unlimited commission potential, first‑year earnings exceeding $110,000.
• Protected territory to help you thrive.
• Expense and entertainment budget.
• Mileage reimbursement to cover travel costs.
• Guidance and mentorship from experienced company leaders.
• Provided company laptop.
• Generous paid time off plus 7 additional paid holidays.
• 401(k) plan.
• Comprehensive Health, Dental, and Vision insurance coverage.