ACE Hardware Home Services - Office Manager

Administrative professionals—looking to turn your customer service background into a rewarding sales career? Join our TEAM at Ace Handyman Services, an ACE Hardware Company. We are a national leader in the home improvement and home repair services industry, designing our business around customer needs. As we grow, we need highly organized and motivated candidates to serve as Office Managers and ensure efficient daily operations.

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

In this role, you will facilitate calls to educate customers on our services and solutions and manage the daily schedule. You’ll help customers solve their problems and match the right craftsmen with the right customer to ensure a successful experience.

• Respond to job leads in a timely manner
• Coordinate the schedule and material ordering for multiple craftsmen and projects
• Utilize our dispatching & schedule management software
• Return customers’ calls as needed and follow up with past customers
• Perform paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey

We need professionals who are highly organized, detail‑oriented, and have strong administrative and multi‑tasking skills. Excellent verbal and written communication, interpersonal skills, and the ability to interact effectively with customers and craftsmen are essential. A solution‑focused attitude and quick thinking are required.

• High school diploma or GED
• 3–5 years of administrative assistant/scheduling experience
• Comfortable with sales and ability to close bookings
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills; ten‑key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Basic understanding of sales and marketing, a plus
• Quick Books Online or other accounting knowledge, a plus
• Customer‑facing experience, a plus
• Service Titan experience is a major plus
• Construction industry experience, a plus

Build fun and rewarding career with an industry leader!

Apply now!

Compensation: $55,000.00 - $60,000.00 per year

The 800+ craftsmen who represent our Brand are the heart and soul of our turn‑key, white‑glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, and their professionalism and attention to detail set them apart from others in the industry.

Most projects completed are for repeat and referral customers—our clients appreciate our high level of service and often request particular craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting “Show Me All Jobs” above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.