Patient Services Representative

Optum NY/NJ, is seeking a  
** Patient Services Representative
** to join our team in  
** Monroe, NY** .  Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while  
** Caring. Connecting. Growing together.*
* The Patient Services Representative greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors.  The  
** Patient Services Representative
** receives payments from patients, issues receipts and posts payment data.

** Schedule**  **:
** Monday through Friday with rotating Saturdays.  This role would consist of a 38-hour work week, (4
-10-hour shifts) between the hours of 6:30 am to close (approximately 8:00 pm). Rotating Saturdays. The schedule will be determined by the supervisor upon hire.

*
* Location:

** 855 State Route 17M, Monroe, NY 10950

*
* Primary Responsibilities:

*
* + Adheres to standards of professionalism set by the Practice

+ Always maintains professional appearance by adhering to dress code and wearing identification badge

+ Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff

+ Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members

+ Functions as a member of a team committed to quality patient care

+ Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice

+ Attends and participates in mandatory quarterly staff meetings / huddles

+ Completes Mandatory Education timely and consistently

+ Attends and participates in training, review classes and projects as assigned

+ Handles difficult situations and people with tact, professionalism and H.E.A.R.T

+ Accurately documents patient complaints and concerns, ensuring the patient feels heard and supported. Appropriately escalates issues to the designated personnel for timely resolution

+ Demonstrates good judgment in escalating difficult situations and people to Management personnel

+ Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after-weekend absences, tardiness and early departures, and long meal periods in accordance with the policy

+ Promotes a positive work attitude, fostering teamwork and acceptance of management decisions

+ Supports on-site training initiative for new Patient Services employees

+ Assist co-workers whenever possible, to achieve office goals and patient satisfaction

+ Works independently, takes initiative in completing assignments and does so without reminder

+ Completes all miscellaneous work assigned by Director, Assistant Director, Manager, Supervisor, Team Leader or Physician accurately and in a timely manner

+ Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session

+ Communicate with clinical staff to keep patient informed of appointment status

+ Verifies insurance eligibility and coverage by phone, independent website, RTE or EPIC at time of service

+ Verifies patient demographic and insurance information at time of visit. Ensure all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system

+ Provides, explains and reviews for accurate completion, all Registration forms, consent forms and obtains signatures as required

+ Provides and explains the Authorization to Release Health Information to patient at their request and documents appropriately

+ Discusses balances due, including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via check, money order or credit card in compliance with our policies and procedures

+ Offers Patients My Chart Activation in compliance with Meaningful Use guidelines

+ Provides After visit Summary in compliance with ACO guidelines

+ Follow end of day check process daily to total and balance collections

+ Begins the check in process in EPIC. Act on notations and complete the check in process successfully

+ Schedules/Cancels/Reschedules…