Telecommunicator

Telecommunicator I

The Telecommunicator I trains to perform specialized emergency communications work in the County's enhanced 911 Communications Department.

In this role, you’ll be the calm voice in chaos, offering reassurance, clarity, and critical support to those facing some of the most intense moments of their lives. You won’t just be answering calls, you’ll be saving lives. We’re looking for individuals with deep compassion, empathy, and a strong sense of duty. You’ll need to think fast, stay calm under pressure, and communicate clearly—because your decisions can directly impact the safety of first responders and the public.

This is a challenging position, but it’s also one of incredible purpose and fulfillment.

Answers 911 lines, non‑emergency administrative lines, TTY lines, text‑to‑911 lines and obtains and properly verifies the location of service.

Assists and instructs callers using Emergency Medical Dispatch (EMD), fire and law enforcement protocols and/or ProQA software.

Gathers necessary information for responders.

Utilizes the Computer Aided Dispatch (CAD) system for call processing and dispatching, mapping, monitoring and reporting.

Operates a computerized, multi‑channel two‑way radio to transmit and receive messages, establish and maintain patches, and monitor responder activity.

Ensures the scene responders are responding to is as safe as possible.

Accesses and uses recording equipment to playback and/or save audio files as needed.

Operates the telephone system to include transferring, re‑bidding, speed dial and other functions essential to daily operations.

Makes notification and relays information as needed.

Verifies jurisdiction for Alarm Monitoring Companies.

Operates the State Bureau of Investigation's Division of Criminal Information computer.

Gains required job certifications.

Completes required continuing education to maintain certifications.

Stays abreast of laws related to Public Safety Communications; ensures compliance to HIPAA, Public Right to Know Act, North Carolina General Statutes, and other applicable laws.

HIPAA Privacy Act:
Will limit access to protected health information (PHI) to the information reasonably necessary to do the job. Will share information only on a need to know basis for work purposes. Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user  password.

Conveys or exchanges information with poise, voice control, and confidence to others including receiving instructions, assignments, or directions from superiors.

Reads and prepares a variety of reports, correspondence, logs, and operation manuals.

Coordinates hands and eyes rapidly and accurately in using office equipment.

Requires the ability to differentiate between colors and shades of color.

Performs a variety of duties, often changing from one task to another with frequent interruptions and/or distractions.

Has working knowledge of the geographical layout of the County including subdivisions, location of streets, important buildings and other landmarks. Has working knowledge of the operation of two way radio equipment and related Federal Communication Commission regulations. Has knowledge of the operation and location of law enforcement and emergency service units. Has skill in the operation of emergency communication equipment and computer systems and databases utilized by the department.

Elicits information necessary for proper dispatching from persons who may be distressed. Exercises sound judgment in emergency situations. Has the ability to deal tactfully and courteously with the public. Has the ability to maintain effective files, records and reports.

Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all County departments and divisions, co‑workers and the general public.

Maintains effective and efficient output of…