Business Coordinator, Office Administrator​/ Coordinator

The Downtown Coordinator will provide administrative support in coordinating behind-the-scenes pieces of the downtown development strategy under the overall direction of the Downtown Director. Position will serve as first point of contact for visitors at the Downtown Office. Performs professional, technical, and administrative work related to Monroe’s Main Street Program. Collaborates on downtown communication with district stakeholders, business owners, and community members.

Assists with marketing, promotions, and downtown event coordination.

This medium work requires occasionally exerting 50 pounds of force, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects. The work involves climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and full use of fingers, grasping, and repetitive motions. Vocal communication is necessary for expressing or exchanging ideas through spoken words.

Hearing is needed to perceive information at normal spoken levels. Visual acuity is required for depth perception, color perception, peripheral vision, preparing and analyzing written or computer data, operating motor vehicles or equipment, assessing work accuracy and thoroughness, and observing surroundings and activities. The worker may be exposed to indoor and outdoor environmental conditions, extreme cold, extreme heat, hazards, and atmospheric conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

• Serves as first point of contact for people visiting or inquiring about the Downtown Department. Manages front desk operations and connects to other town departments as needed.
• Provides resources and answers questions for visitors to the Downtown Office.
• Assists with creating agendas and recording minutes for the Downtown Advisory Board and Downtown Committees.
• Collaborates with the Downtown Director and city’s Communications Department to plan marketing campaigns that include a wide range of communication outlets, including social media, website, print, etc.
• Assists with maintenance of the downtown webpage and social media activities.
• Assists with the planning and implementation of downtown events, including: scheduling, permitting, marketing, and on-site coordination.
• Recruits and organizes volunteers for downtown events.
• Collaborates with other departments on support needed for downtown events, including communication of street closures, marketing, and downtown business involvement.
• Manages Downtown Event Sponsorship Program.
• Assists Downtown Director with Monroe’s continued participation in the North Carolina Main Street Program.
• Assists the Downtown Director with preparation and maintenance of program reports necessary for the annual assessment and accreditation by the North Carolina Main Street program.
• Assists Downtown Director with development and carrying out annual work plan as established in coordination with City Administration and the Downtown Advisory Board.
• Assists Downtown Director with planning, coordinating, and ensuring the condition and appearance of downtown, city-owned amenities.
• Regularly attends Downtown Advisory Board. Attends other advisory board meetings, committees, and City Council as needed.
• Accompanies the Downtown Director at North Carolina Main Street conferences, workshops, etc.
• Performs special projects and other duties as requiredli>

• Be able to perform and organize work independently and perform routine office management duties.
• Strong customer service skills to handle inquiries and resolve issues in a professional and friendly manner.
• A people-person with the ability to establish and maintain effective working relationships with co-workers, citizen interest groups, volunteers, partner organizations, and the public.
• A team player who can work collaboratively across multiple departments.
• Able to handle multiple assignments concurrently and balance priorities.
• Able to take initiative and take on projects from start to finish.
• Knowledge of marketing, communications, public relations, dissemination practices and…