Service Invoicing Manager

• Lead and own the service contract invoicing function
• Ensure accurate and timely invoice processing and PM Planning across the organization
• Manage and continuously improve service contract invoicing processes, controls, and operational performance across North America
• Partner with the Receivables Department and branch operations to meet invoicing requirements under contractual obligations and company standards
• Serve as the primary escalation point for invoicing-related issues and drive resolution for internal and external customers
• Support organizational initiatives and strategic objectives through process improvement, standardization, and operational efficiencies
• Provide leadership, guidance, and support to team members while fostering a collaborative, customer-focused environment
• Monitor operational performance, identify trends, and implement corrective actions and continuous improvement initiatives
• Review and analyze reporting related to service contracts, invoicing activity, and customer service metrics
• Collaborate with Finance, Operations, and branch leadership to align invoicing practices and business objectives
• Support the reporting manager with departmental planning, special projects, and organizational initiatives
• Perform other assigned duties and responsibilities

• Proven competence and knowledge of billing procedures, invoicing operations, and contract administration requirements
• Associate's Degree or equivalent work experience
• 2+ years of billing, service contracts, customer service, or related experience
• Medical billing/coding experience is a plus
• Proficiency in Microsoft Office applications, including Excel, Word, and electronic spreadsheets
• Excellent written and verbal communication skills
• Strong analytical, organizational, and problem-solving abilities
• Ability to manage multiple priorities and deadlines
• Ability to work independently and within a team environment
• Ability to perform well under pressure and adapt to changing business needs
• Flexibility to work overtime during month-end and peak workload periods
• Demonstrated ability to coach, develop, and influence team members
• Experience analyzing operational and customer service-related reporting
• Ability to implement, manage, and optimize departmental processes and controls
• Experience leading, mentoring, or coordinating a small team
• Ability to support and scale processes across multiple regions, including future North American operations

Demonstrates expertise in service contract invoicing, billing procedures, and operational performance management. Proven ability to lead teams, implement process improvements, and ensure compliance with contractual obligations across North America.

• Service Contract Invoicing
• Billing Procedures
• Operational Performance Management
• Team Leadership
• Process Improvement

• Invoicing Operations
• Contract Administration
• Medical Billing/Coding
• Data Analysis
• Microsoft Excel
• Microsoft Word
• Electronic Spreadsheets
• Customer Service Metrics
• Operational Controls
• Reporting Analysis

• Excellent Communication Skills
• Analytical Abilities
• Organizational Skills
• Problem-Solving Abilities
• Team Collaboration

• Associate's Degree

• North America Operations
• Contractual Obligations
• Customer-Focused Environment
• Process Standardization
• Operational Efficiencies