Project Manager, Operations Management

Position Summary

The Project Manager is responsible for the successful execution of customer projects from order acceptance through final delivery, with primary responsibility for engineered-to-order (ETO), configured-to-order, and other custom customer orders. Projects typically involve pumps, engineered pumping solutions, and related equipment that are designed, configured, manufactured, tested, and documented to meet customer-specific technical, commercial, quality, and delivery requirements. These orders may include unique engineering requirements, customer specifications, documentation and testing requirements, third-party or subcontracted components, and changes in scope during execution.

The Project Manager is responsible for the successful execution of customer projects from order acceptance through final delivery, with primary responsibility for engineered-to-order (ETO), configured-to-order, and other custom customer orders. Projects typically involve pumps, engineered pumping solutions, and related equipment that are designed, configured, manufactured, tested, and documented to meet customer-specific technical, commercial, quality, and delivery requirements. These orders may include unique engineering requirements, customer specifications, documentation and testing requirements, third-party or subcontracted components, and changes in scope during execution.

The Project Manager serves as the primary cross-functional leader for these orders, coordinating Engineering, Operations, Supply Chain, Quality, Applications Engineering, Sales, and other functions to ensure customer commitments are met. The role owns the overall project plan and drives execution against schedule, cost, technical requirements, contractual obligations, and customer expectations from order handoff through shipment and project closeout. This position requires a strong project leader and change agent with a proven track record in high-mix, low-volume manufacturing and engineered-to-order (ETO) environments, capable of creating accountability across functions, proactively managing project risk, resolving execution issues, and driving process improvement and standard adherence throughout the full lifecycle of an order.

• Deliver customer projects on time, within budget, and to specification, while identifying lessons learned and opportunities for continuous improvement.
• Build and lead effective cross-functional project teams with clear accountability for project deliverables.
• Manage complex ETO and custom customer orders from order acceptance through engineering, procurement, manufacturing, testing, documentation, shipment, and closeout.
• Proactively identify and manage project risks related to schedule, cost, technical requirements, supply chain, quality, and customer scope.
• Document project results, monitor performance metrics, and drive improvement in on-time delivery and overall project execution.
• Establish clear and proactive communication with customers and internal teams. Document project issues, customer negotiations, clarifications, and changes in scope.
• Establish and drive operational excellence standards around contract review, order entry, requests for quote, order status, product information, change management, and special customer requirements.

• Lead cross-functional teams from project scoping and order handoff through delivery and closeout of all project objectives.
• Establish an effective meeting and operating cadence to create team alignment, accountability, and ownership.
• Coordinate activities across Engineering, Operations, Supply Chain, Quality, Applications Engineering, Sales, and other functions required to execute customer orders.
• Provide guidance to Applications Engineers for proposal development, order handoff, and SOP compliance.
• Drive timely resolution of technical, commercial, operational, and supply-chain issues that could affect customer commitments.

• Facilitate development of functional area plans and create integrated project plans and schedules covering engineering, procurement, manufacturing, testing, documentation, and delivery.
• Translate customer and contractual requirements into clear project milestones, deliverables, responsibilities, and timing.
• Work with functional leadership to ensure adequate resources are assigned to project teams to meet all project deliverables.
• Identify long-lead materials, critical engineering activities, customer approvals, testing…