Customer Service Rep Manufacturing

Position: Customer Service Rep - (Manufacturing)
Nesco Resource -  - Responsibilities:
Manage overall customer experience by being the face of the company and handling communications;
Manage customer requests through multiple communication channels, including email and phone calls, with potential future involvement in chat and social media interactions;
Generate quotations and provide price and lead time information to new and existing customers;
Enter orders into systems to enable production planning and shipping of products, which leads to revenue generation;
Manage escalations by advocating for the customer and collaborating with other internal and external departments to resolve issues