Customer Service

Open the door to a career where every interaction makes a difference.

At ASSA ABLOY, we’re redefining what it means to feel secure—making access to the things people value most seamless, simple, and virtually invisible. Behind every innovative solution is a team dedicated to delivering not just products, but peace of mind. Now, we’re looking for a Customer Experience Representative I who’s ready to be the friendly voice, trusted guide, and problem-solver our customers rely on.

If you thrive in fast‑paced environments, love helping people, and want to be part of a global company that quite literally opens doors, this is your opportunity to step in and make an impact from day one.

Our mission is to make securely accessing the things in your life noticeably easier, without being noticeable. Our global teams work together to create products and services that add everyday simplicity and convenience to our users’ lives. With the ability to control access to what they love the most, we’re able to provide peace of mind through safety and visibility.

The Customer Experience Rep I serves as the first point of contact for callers needing assistance with any of our products or services. This role is responsible for delivering exceptional service, providing information, coordinating requests, and ensuring the caller’s experience is welcoming and efficient.

This individual will act as a central resource for both callers and internal teams, helping maintain smooth daily operations by anticipating the needs and proactively resolving issues.

This position reports to the Customer Service Manager (CSM) sitting onsite in Monroe, NC for the assigned brand and the hours for this position are 8:00 AM‑4:30 PM.

• Greeting callers warmly and professionally.
• Providing information that adequately addresses the caller’s needs, negating the need to transfer the call where possible.
• Routing necessary calls accurately the first time.
• Learn the required tools to assist callers in a timely and efficient manner.
• Assist the CSM where required to continuously improve the callers’ experience.

To meet the above goals, the right candidate will need to be proficient in utilizing the following tools:

• Connect – Website – DFIS
• Price Book/Catalog
• Red Map
• Chat Bot

• Associate’s degree preferred or experience.
• Must be comfortable learning new computer software.
• Prior experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Proficient with Microsoft Office and common office systems.
• Possesses a passion for helping others and is extremely comfortable fielding a wide variety of calls.
• Sound judgment in selecting methods and/or techniques for obtaining solutions.

• Friendly, approachable, and service‑oriented attitude.
• Strong communications and time management skills.
• Experience with Brightmetrics, Shore Tel or any modern call handling software a plus.

We’re passionate about providing amazing opportunities and benefits so that you can enjoy a lifelong career with us.

• Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
• Generous holiday schedule and paid time offto refresh and recharge.
• Employee pricing on our products and discount programs for travel, entertainment, and more!