Customer Service

Open the door to a career where every interaction makes a difference. At ASSA ABLOY, we’re redefining what it means to feel secure—making access to the things people value most seamless, simple, and virtually invisible.

The Customer Experience Representative I serves as the first point of contact for callers needing assistance with any of our products or services. This role is responsible for delivering exceptional service, providing information, coordinating requests, and ensuring the caller’s experience is welcoming and efficient. The position reports to the Customer Service Manager (CSM) onsite in Monroe, NC, and the hours are 8:00 AM – 4:30 PM.

• Greeting callers warmly and professionally.
• Providing information that adequately addresses the caller’s needs, negating the need to transfer the call where possible.
• Routing necessary calls accurately the first time.
• Learning the required tools to assist callers in a timely and efficient manner.
• Assisting the CSM where required to continuously improve the callers’ experience.

• Connect – Website – DFIS
• Price Book/Catalog
• Red Map
• Chat Bot

• Associate’s degree preferred or experience.
• Comfortable learning new computer software.
• Prior experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Proficient with Microsoft Office and common office systems.
• Pursuit of passion for helping others and comfortable fielding a wide variety of calls.
• Sound judgment in selecting methods and/or techniques for obtaining solutions.

• Friendly, approachable, and service‑oriented attitude.
• Strong problem‑solving skills.
• Strong communications and time management skills.
• Experience with Brightmetrics, Shore Tel or any modern call handling software a plus.

• Competitive compensation and benefits package that includes multiple healthcare options, tuition reimbursement, and matching 401(k).
• Generous holiday schedule and paid time off to refresh and recharge.
• Employee pricing on our products and discount programs for travel, entertainment, and more.