Customer Service Representative

Job Summary

We are seeking Customer Service Representatives for two openings in the Monroe, NC area. This role is ideal for candidates who enjoy being on the phone, helping callers, entering accurate information, and working in a fast‑paced customer support environment. As a Customer Service Representative, you will spend most of the day handling incoming calls while using computer systems to document information and support customer needs.

This is a great opportunity for someone who is highly computer‑literate, learns quickly, stays calm under pressure, and enjoys working with a wide variety of people.

The work environment is structured, service‑focused, and team‑oriented, with an emphasis on responsiveness, accuracy, professionalism, and collaboration. Candidates who are eager to learn by doing and who bring a positive, resilient attitude will be well positioned for success.

• Handle a high volume of incoming customer service calls throughout the workday.
• Provide professional, patient, and accurate support to callers.
• Enter and update customer or case information in computer systems with strong attention to detail.
• Learn processes quickly and apply information accurately in a fast‑paced environment.
• Collaborate effectively with diverse individuals, team members, and internal contacts.
• Maintain professionalism, composure, and a service‑first approach during challenging interactions.

• Pay rate: $20 per hour.
• Schedule:
  
  Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Possible overtime may be available, though it is atypical.
• Open‑ended assignment.
• Location:
  
  Monroe, NC area.
• Number of openings: 2.

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The pay transparency policy is available here: https:// %.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program at: /resources

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We also consider and employ qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance and the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.