Service Coordinator

Role

As a Service Coordinator/Dispatcher, you will be the central point of communication between customers, technicians, and internal teams. Manage service requests, schedule technicians through FMP
360, process customer data in BAAN, support quoting, parts ordering, and maintain efficient operations and high customer satisfaction.

• Answer incoming telephone calls and enter customer information in BAAN.
• Schedule service calls with customers and dispatch technicians via FMP
  360.
• Provide quotes to customers based on technicians' recommendations when required.
• Collect all required service call information, confirm billing addresses, purchase order numbers, and service call details; enter accurately in BAAN.
• Provide feedback on status of orders to customers and the Key Account group.
• Forward new equipment sales leads to sales representatives.
• Maintain monthly reports for key customers as instructed by Dispatch Supervisor.
• Act as liaison between production and sales and assist the phone team with corporate calls.

• Associate’s or Bachelor’s degree preferred.
• Computer literacy:
  Word, Excel, PowerPoint.
• Experience working in a fast‑paced environment.
• Professional appearance and pleasant telephone voice.
• Positive attitude and ability to juggle multiple projects simultaneously.
• Organized, self‑motivated, and take direction well.
• Excellent verbal communication skills and teamwork ability.
• High‑energy, results‑oriented approach.
• Reliable, disciplined, dependable with consistent attendance and punctuality.
• Allowed overtime per company policy.

• Health, dental, and vision plans.
• 401(k) with company matching.
• Short‑ and long‑term disability, life, and accidental insurance.
• 15 PTO days and 11 paid holidays.
• Flexible scheduling, ongoing training, and recognition.

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included, celebrating diversity and striving for equity in all aspects of our organization.