Service Coordinator

Overview

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions joins the industry leader in automated door solutions. We are a global manufacturer focused on safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

We offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. You will have access to competitive pay, robust health insurance options, retirement plans, PTO, holidays, and additional perks such as tuition reimbursement and service awards.

Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. You may solve complex technical challenges or collaborate with contractors to build safer, more efficient spaces.

We invest in you from day one with well-defined career paths, regular performance reviews, and opportunities for promotion. You will have opportunities to develop leadership skills and explore different roles within the company to find the best fit for your strengths and interests.

Service Coordinator/Dispatcher will serve as the central point of communication between customers, technicians, and internal teams. Responsibilities include managing service requests, scheduling technicians through FMP
360, processing customer data in BAAN, and ensuring accurate, timely service execution. The role also supports quoting, parts ordering, and communication with key accounts to maintain efficient operations and high customer satisfaction.

• Manage all aspects of customer service, including answering incoming calls, entering customer information in BAAN, scheduling service calls with customers, dispatching technicians via FMP
  360, providing quotes based on technician recommendations when required, driving upgrades as directed, and ordering parts when required.
• Collect all required service call information (billing address, purchase order number if required, service call details) and ensure this information is clearly relayed in BAAN when entering the service call.
• Provide feedback on order status to customers and the Key Account group.
• Forward new equipment sales leads to Sales Representatives.
• Maintain monthly reports for key customers as instructed by the Dispatch Supervisor.
• Act as the liaison between production and sales.
• Assist with the phone team to answer corporate calls.

• Associate’s or Bachelor’s degree preferred
• Computer proficiency:
  Word, Excel, Power Point
• Experience working in a fast-paced environment
• Professional appearance
• Pleasant telephone voice
• Grace under pressure; ability to juggle many projects simultaneously
• Organized
• Self-motivated
• Ability to take direction well
• Ability to work well within a group
• High-energy, results-oriented approach
• Reliable and disciplined
• Dependable with consistent attendance and punctuality
• Overtime may be required from time to time and will be paid out per company policy; overtime requires authorization

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

• Flexible scheduling for life events

• Structured onboarding process
• Access to online courses to keep skills sharp
• Learn from experienced colleagues and industry experts
• Length of Service awards to celebrate milestones

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. With nearly 63,000 colleagues in more than 70 countries, we help billions experience a more open world. Our innovations make spaces — physical and virtual — safer, more secure, and easier to access.

As an employer, we value results—not titles or backgrounds. We empower our people to build careers aligned with their aspirations and our ambitions, supported by regular feedback, training, and development opportunities. We encourage colleagues to grow their role locally, regionally, or internationally. We value diverse, inclusive teams and different perspectives and experiences.