Service Coordinator

• Responsible for all aspects of customer service including but not limited to;
• Answering incoming telephone calls
• Entering customer information in BAAN
• Scheduling service calls with customers
• Efficiently dispatching Technicians via FMP
  360
• Providing quotes to customers based on Technicians recommendations (when required)
• Driving upgrades as directed and ordering parts (when required)
• Effectively collect all required service call information including but not limited to; confirming billing address
• Confirming purchase order number if required
• Service call details and ensuring this information is clearly relayed in BAAN when entering service call
• Provide feedback on status of orders to customers and Key Account group
• Forward new equipment sales leads to Sales Representatives
• Maintain monthly reports for key customers as instructed by Dispatch Supervisor
• Act as the liaison between production and sales
• Assist with the phone team to answer corporate calls.

• Associate’s or Bachelor’s degree preferred
• Computer ability:
  Word, Excel, Power Point
• Experience working in a fast-paced environment
• Professional appearance
• Pleasant telephone voice
• Positive attitude
• Grace under pressure.
• Ability to juggle many projects simultaneously.
• Organized
• Self-motivated
• Ability to take direction well
• Excellent verbal communication skills
• Ability to work well within a group
• High-energy, results-oriented approach
• Reliable and disciplined
• Consistent attendance and punctuality are a must.

Demonstrates strong customer service capabilities, including effective communication, organization, and the ability to manage multiple tasks in a fast-paced environment. Proficient in using BAAN for data entry and FMP
360 for technician dispatching.

• Customer Service Management
• BAAN Data Entry
• FMP
  360 Technician Dispatching
• Verbal Communication Skills
• Organizational Skills

• BAAN
• FMP
  360
• Word
• Excel
• Power Point

• Positive Attitude
• Grace Under Pressure
• Self-Motivated
• Pleasant Telephone Voice
• Ability to Work Well Within a Group

• Associate’s Degree
• Bachelor’s Degree

• Customer Service
• Service Call Management
• Sales Liaison
• Fast-Paced Environment
• Project Management