Telecommunicator

The Telecommunicator I trains to perform specialized emergency communications work in the County's enhanced 911 Communications Department.

Are you searching for more than just a job? Consider a career that’s a true calling. Join our team as a 911 Telecommunicator—a vital first point of contact in times of emergency.

In this role, you’ll be the calm voice in chaos, offering reassurance, clarity, and critical support to those facing some of the most intense moments of their lives. You won’t just be answering calls, you’ll be saving lives. We’re looking for individuals with deep compassion, empathy, and a strong sense of duty. You’ll need to think fast, stay calm under pressure, and communicate clearly—because your decisions can directly impact the safety of first responders and the public.

This is a challenging position, but it’s also one of incredible purpose and fulfillment.

If you're ready to make a real, tangible difference in your community and be a lifeline when it matters most, we encourage you to apply today. Your voice could be the one that brings hope.

Will you answer the call?

• Answers 911 lines, non-emergency administrative lines, TTY lines, text-to-911 lines and obtains and properly verifies the location of service.
• Assists and instructs callers using Emergency Medical Dispatch (EMD), fire and law enforcement protocols and/or ProQA software.
• Gathers necessary information for responders.
• Utilizes the Computer Aided Dispatch (CAD) system for call processing and dispatching, mapping, monitoring and reporting.
• Operates a computerized, multi‑channel two‑way radio to transmit and receive messages, establish and maintain patches, and monitor responder activity.
• Ensures the scene responders are responding to is as safe as possible.
• Accesses and uses recording equipment to playback and/or save audio files as needed.
• Operates the telephone system to include transferring, re‑bidding, speed dial and other functions essential to daily operations.
• Makes notification and relays information as needed.
• Verifies jurisdiction for Alarm Monitoring Companies.
• Operates the State Bureau of Investigation's Division of Criminal Information computer.
• Gains required job certifications.
• Completes required continuing education to maintain certifications.
• Stays abreast of laws related to Public Safety Communications and ensures compliance with HIPAA, Public Right to Know Act, North Carolina General Statutes, and other applicable laws.
• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Conveys or exchanges information with poise, voice control, and confidence to others including receiving instructions, assignments, or directions from superiors.
• Reads and prepares a variety of reports, correspondence, logs, and operation manuals.
• Coordinates hands and eyes rapidly and accurately in using office equipment.
• Performs a variety of duties, often changing from one task to another with frequent interruptions and/or distractions.
• Has working knowledge of the geographical layout of the County, operation of two‑way radio equipment, and related FCC regulations.
• Maintains high standards of accuracy in exercising duties and responsibilities.
• Maintains high quality communication and interacts with all County departments and divisions, co‑workers and the general public.
• Maintains effective and efficient output of all duties and responsibilities.
• Assumes responsibility for doing assigned work and meeting deadlines, completing work on or before deadlines in accordance with directives, County policy, standards and prescribed procedures.
• Attends work regularly and adheres to County policies regarding absences and tardiness.
• Maintains an enthusiastic, self‑reliant and self‑starting approach to meet job responsibilities and accountabilities.
• Exercises analytical judgment in areas of responsibility, identifies problems and specifies decision objectives.
• Accepts supervisory instruction and direction and strives to meet the goals and objectives.
• Shares knowledge with supervisors and staff for mutual and County benefit and develops cooperative relationships.
• Plans and organizes daily work…