Patient Services Coordinator IV - Pediatrics

Novant Health Child & Adolescent Medical Group Monroe is seeking a full-time Patient Services Coordinator IV!

Work Schedule:

Monday-Friday 8:00am-5:00pm, occasional Saturday 8:00am-12:00pm

The team is looking for adaptable, customer-focused individuals who thrive in a fast-paced environment and are excited to support patients within a unique and specialized area of healthcare. Strong organizational skills, attention to detail, and the ability to manage multiple priorities will be key to success in these roles.

When you join Novant Health as a Patient Services Coord IV, you will be able to:

• Build your skills and experience in a specialty practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

• Process and manage outgoing referrals, ensuring timely coordination of patient care services.
• Monitor and maintain referral work queues, addressing tasks and follow-ups efficiently.
• Review and complete referral loop closure reports to ensure accurate documentation and continuity of care.
• Schedule patient appointments and coordinate calendars to support clinic operations.
• Assist with patient check-in and check-out processes, providing excellent customer service and administrative support.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required):
  Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority.
  
  Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred):
  Proficient in the use of all computer software utilized in the practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.