Entry-Level IT Help Desk Specialist - On Site

Competitive Compensation – Impressive Benefits – Potential for Growth – Work/Life Balance Now hiring in Matthews, Mint Hill, and Charlotte areas!

About Us:

At Anticimex Carolinas, we're not just a pest control company - we're a team of dedicated professionals driven by technology, service, and innovation. As part of a global organization, we embrace modern solutions while maintaining the close-knit feel of a local business. Join us in our mission to create safer, healthier environments for homes and businesses throughout the Carolinas.

An IT Help Desk Specialist who is passionate about providing exceptional technical support and operational IT services. You'll play a key role in executing IT strategies across Help Desk operations, Onboarding/Offboarding processes, IT infrastructure support, and projects that drive our growth and efficiency.

• Provide first-class service as part of the Help Desk Team, resolving user tickets via phone, email, and web portal.
• Prioritize incidents to meet Service Level Agreements (SLAs) and maintain clear, timely communication with end users.
• Configure, maintain, and troubleshoot hardware, software, and networking equipment.
• Administer systems via Active Directory, M365, DNS, DHCP, and more.
• Maintain and update IT asset inventory and documentation.
• Perform virus prevention, patch management, and regular system audits.

• Lead the IT onboarding and offboarding process for new hires and terminations.
• Collaborate with hiring teams, vendors, and stakeholders to ensure a smooth IT setup.
• Provision/decommission user accounts and deploy necessary equipment.
• Conduct hardware/software assessments for new sites and remote installations.

• Plan, implement, and manage IT-related projects from kickoff through closeout.
• Track milestones, manage timelines, and provide regular updates to IT leadership.
• Ensure quality, security, and performance benchmarks are met.

• Bachelor's degree in Computer Science or 3+ years of hands‑on IT support experience (MSP experience is a plus!).
• Proven technical skills across Windows, iOS, Android, networking (Meraki preferred), and cloud environments (Azure/AWS).
• Strong experience in hardware/software configuration, systems administration, and troubleshooting.
• Ability to balance multiple tasks and provide outstanding customer service.
• Self‑starter who thrives in both collaborative and independent work environments.
• Excellent communication skills and a commitment to continuous improvement.

• Windows 10, Dell Systems, Meraki Networking
• Active Directory, Office
  365 Administration, Azure/AWS
• Antivirus Tools, Print Services, Conference Room Tech

• Base hourly pay + uncapped commission + overtime opportunities
• Paid training and ongoing professional development
• Year‑round employment with full benefits, including:
• Medical, Dental, Vision, and Prescription plans
• 401(k) with immediate company match
• Paid time off (starting at 80 hours/year) + 8 paid holidays
• Company‑paid life insurance
• Employee referral and peer recognition programs

EOE