Store Manager-Monroe

Summary

Manages, leads and operates a retail store and donation center by performing the following duties.

Position starts at $61,000.00-$67,000.00 dependent upon experience) with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

• Ensures compliance with all established Agency policies, procedures and practices.
• Directs activities for the retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.
• Interviews, hires, and completes onboarding process for all new hires.
• Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.
• Supervise staff and fulfills staffing and scheduling needs for regular hours, as well as special events or high-traffic times.
• Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.
• Confirms daily sales reports and cash receipts; ensures monies are deposited daily and reports are submitted as required by Agency policy.
• Continuously motivates a positive work environment for the sales team through communication, established incentives, and evaluations.
• Ability to direct and share the agency initiative around diversity, equity, and inclusion, and belonging.
• Resolves customer issues and concerns to maintain customer satisfaction and create a positive shopping environment.
• Ensures that merchandise is priced with established pricing guidelines.
• Implements seasonal Plano grams, floor sets, store signage, and sales promotion activities.
• Reports known or suspected security and/or theft problems to Loss Prevention.
• Works with Workforce Development Services and Retail Pathways liaison to ensure service programs are working properly at store level.
• Supervises store staff; see Supervisory Responsibilities.

• Directly supervises store employees. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and budget management.

• Mission & Community Oriented:
  To perform this job successfully, demonstrate the competencies defined for a department leader within Goodwill’s Leadership Competency Model and align with Core Values and Strategic Vision:
  Commitment to Mission & Core Values;
  Commitment to Inclusion;
  Community & Service Driven.
• People Oriented:
  Relationship-Building Skills;
  Communication Skills;
  Commitment to Development;
  Facilitates staff development and coaching processes.
• Results Oriented:
  Commitment to Quality Results;
  Business Acumen;
  Stewardship of budget.
• Personal Development Oriented:
  Emotional Maturity;
  Integrity;
  Capacity for Change; and related competencies.

• Education and/or Experience
  :
  Bachelor’s degree (B.A.) or equivalent from four-year college or technical school in Business or related field and three years of retail management experience as a Store Manager; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations
  :
  Valid Driver's License (Class
  
  C), car insurance and reliable automobile.