Regional Services Specialist II

Select how often (in days) to receive an alert:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Fargo, ND This role will be located at our Upper Midwest Distribution Center

Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

The Regional Services Specialist II is a key strategic partner to regional and branch leadership, responsible for executing the service strategy. This role leads efforts to elevate service operations, drive alignment with corporate goals, and accelerate the growth and adoption of service offerings, including material management, prefab, manufacturing, kitting, and emerging services. The position champions a culture of service excellence by standardizing service delivery, optimizing processes, and guiding others to exceed performance expectations.

This leader also plays a critical role in change management, innovation adoption, and cross-functional collaboration, ensuring a future-ready service organization.

Essential functions

• Develops and models regional service strategies in partnership with leadership to achieve short- and long-term business objectives.
• Sets and monitors regional service KPIs, actively driving continuous improvement in service performance, customer satisfaction, and operational efficiency.
• Provides strategic oversight to branches on service delivery models, operational execution, and customer engagement best practices.
• Identifies regional trends, risks, and opportunities, and proactively recommends strategic actions to enhance service offerings and customer value.
• Partners with branch leadership to embed service excellence into daily operations, acting as a strategic advisor and thought leader.
• Leads the implementation of company-wide initiatives across the region, including new technologies, process innovations, and service programs.
• Coaches and mentors branch service teams and leaders, building service capability and readiness across all levels of the organization.
• Serves as a regional point of accountability for service quality, consistency, and innovation across all locations, especially those without dedicated service leadership.
• Drives the regional rollout of enterprise systems, tools, and processes related to service and sales operations.
• Leads cross-functional initiatives to integrate service functions with sales, operations, logistics, and support functions to improve customer experience.
• Pilots and refines new service programs or delivery models, ensuring readiness for scale and enterprise adoption.
• Champions a customer-first mindset and continuously evaluates customer feedback and market trends to evolve service strategies.

Non-essential functions

• Makes suggestions to department leadership in setting branch service goals and supporting branch achievement of those goals.
• Supports branches on projects requiring additional services expertise.
• Helps resolve customer service issues, credit, and payment challenges as requested.
• Supports specific regional initiatives as needed, including service program development, customer engagement initiatives, and sales process improvements.
• Performs other duties as assigned by supervisor or designate.

• Bachelor’s degree in business, engineering, operations, or a related field (required); MBA or advanced degree (preferred).
• 5+ years of progressive experience in service operations, business strategy, or customer‑focused leadership roles.
• Strong understanding of…