Counter Parts Sales Representative

DUTIES & RESPONSIBILITIES

• Provide service to customers by phone or in person through sales of heavy‑duty parts in accordance with identified customer needs and availability of parts to achieve profit goals.
• Help determine and obtain heavy‑duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customers when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non‑selling, non‑servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order.
• Ensure that display areas encourage sales.

• High School Diploma (or GED or High School Equivalence Certificate).
• Intermediate knowledge level of Windows XP (Excel, Word and Outlook).
• Active Listening:
  Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating:
  Conveying information to others in an effective manner.
• Time Management:
  Managing one’s time and the time of others.
• Persuasion:
  Persuading others to change their minds or behavior.
• Service Orientation:
  Actively looking for ways to help people.
• Minimum of 2 years’ experience in sales; sales of heavy‑duty automotive parts preferred.

Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise.

• Lifting up to 50 pounds.
• Squatting, bending, climbing ladders/stairs, reaching above/below shoulders.
• Walking, twisting, sitting, standing, carrying up to 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.