Clinical Specialist

Responsibilities

• Deliver on-site and virtual in-service training and implementation support to hospitals/customers.
• Provide post-training project summaries to Nursing leadership and key Laboratory Management.
• Work directly with Clinical Specialist Manager to develop, implement, and administer programs to improve the product evaluation and new business conversion processes.
• Improve evaluation success rates, reduce conversion timelines, and improve customer satisfaction/retention.
• Partner with Account Managers to create customer satisfaction and provide product training.
• Work cross-functionally to develop programs that differentiate GBO from competitors.
• Identify new product opportunities and concepts while in the field to support sales strategy.
• Assist in developing and implementing on-going training of the sales team.
• Identify limitations in conversion processes and implement new processes to improve/enhance our field performance.
• Develop/maintain relationships with key customers and contacts in the field (assist Marketing in identification of relevant customer references, testimonials, and content‑specific speakers).
• Ensure ‘Super Users’ are identified and comfortable with instructing others on the proper use of the device (train‑the‑trainer program).
• Provide temporary coverage for vacant sales territories as needed.
• Participate in gap analysis business reviews and planning sessions with the Account Manager to identify target accounts where Clinical Specialist can expand existing business.
• Meet or exceed quarterly/annual revenue quotas through expansion sales and new small account opportunities identified in conjunction with the Account Manager.
• Manage time and travel expenses in accordance with company policy.
• Manage all aspects of the evaluation/implementation process.
• Maximize sales efforts by working with the Sales Team during selling processes, in‑services, and/or implementations.
• Oversee all aspects of the evaluation and implementation process.
• Collect and compile data for internal and external (customer) use.
• Participate in regional or national programs as needed.

• High School Diploma (Bachelor’s degree or related field of experience preferred).
• Experience in Clinical Laboratory (working knowledge of CLSI Venipuncture Standards).
• Experience in phlebotomy (ideally on GBO products).
• Excellent computer skills (MS Office).
• Strong selling/persuasive skills.
• Strong communication skills both verbal and written.
• Strong organizational skills.
• 50‑75% travel required and ability to train using a variety of video platforms (Zoom, Webex, Teams, etc.).
• Field based role.
• Possess and maintain a valid driver’s license with no suspensions or major infractions over the previous five years. An annual MVR will be required on all company authorized drivers.
• Possess and provide documentation that personal motor vehicle insurance coverage is maintained at company specified limits.

• Regularly required to stand, sit, reach, bend and move within facilities.
• Light physical effort may be required.
• Ability to physically travel to customer sites with various schedules and possibly different time zones.

We provide equal opportunities for everyone and see diversity as our strength. Therefore, we welcome all applicants – regardless of characteristics such as gender, age, background, social status, sexual orientation, religion, or mental and physical abilities. We have set the goal of empowering women and increasing female leader representation. We foster an inclusive work environment and encourage all individuals to apply.