Communications Center Specialist

What We Offer

Job Title:
Communications Center Specialist

Location: Monroe, NC

Schedule: NIGHTS 5:30 PM-5:30 AM, rotating 12-hour shifts with every other weekend off

Overview: Join the Security Operations Center (SOC) at Novant Health as a Communications Center Specialist. This role is central to ensuring the safety of patients, visitors, and staff by managing high volumes of communication and dispatching Protective Services during both routine and emergency situations.

• Be part of a supportive, professional team where quality care and service go hand in hand
• Enjoy opportunities for professional growth in a dynamic healthcare setting
• Work in an inclusive environment that values the talents and perspectives of all individuals

• Act as the central communication hub for the Security Operations Center
• Dispatch Protective Services in response to calls and incidents
• Monitor radio traffic and track real-time status updates
• Respond to and document routine and emergency calls from team members, visitors, patients, and Public Safety personnel
• Understand and apply Public Safety protocols, policies, and applications
• Maintain thorough knowledge of all Novant Health facilities and Department of Public Safety (DPS) program

• Education:
  
  High School Diploma or GED, required. Some College Courses Preferred
• Experience:
  
  Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, - Preferred Related experience will be considered.
• Licensure/Certification:
  Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required.
• Additional Skills (required): DPS, Security, law enforcement or military communications experience.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

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