Business, Operations Manager

Position: 0.0
Job Description

We Deliver the Goods:

* Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

* Growth opportunities performing essential work to support America's food distribution system

* Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Responsible for training and/or re-training order selectors, forklift operators, loaders, and other warehouse associates on all aspects of position job duties. Utilizes company training guides, manuals, checklists, and processes to ensure compliance with company policies, procedures, and safety regulations. Performs preferred work method observations and provides verbal and written feedback on trainee performance, including suggested development actions. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities:

* Deliver hands-on training to new and existing warehouse associates to ensure safe, accurate, and productive performance.

* Train associates on order selection, forklift operation, putaway, replenishment, loading processes, and safety procedures.

* Utilize warehouse systems and tools effectively (e.g., WMS, SAE, reporting platforms).

* Conduct preferred work method observations and provide timely, constructive feedback to trainees and supervisors.

* Reinforce company safety policies and ensure all training aligns with regulatory and operational standards.

* Maintain accurate and detailed training documentation and records.

* Support classroom and floor-based instruction to prepare associates for long-term success in warehouse operations.

* Demonstrate strong customer service by supporting internal teams and meeting operational goals for accuracy, productivity, and cost control.

* Identify skill gaps and recommend development plans or re-training as needed.

* Collaborate with leadership to ensure consistent training standards across shifts and departments.

* Performs other duties as assigned

* Complies with all policies and standards

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy;

(2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications

Required

Education:

* High School Diploma/GED or Equivalent Experience

Work Experience:

* 1 - 3 Years - At least 1 year of order selection experience within the company or 2+ years of order selection experience overall

Required Qualifications

* Ability to create and deliver training programs. Required Preferred

* Familiarity with instructional design principles to tailor training to different learning styles.

* Clear verbal and written communication.

* Active listening and presentation skills to engage trainees effectively.

* Ability to assess training needs and evaluate effectiveness.

* Adjusting training based on performance feedback and operational goals.

* Managing training schedules, materials, and documentation.

* Time management to balance training with operational demands.

* Industry Knowledge:

* Deep understanding of warehouse operations, safety protocols, and compliance standards.

* Ability to relate training content to real-world warehouse scenarios.

Preferred Qualifications

Preferred Work Experience

* 3 - 5 Years - warehouse/order selection experience