Customer Service Representative

Responsibilities

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• In office presence of three to four days a week.

• High School Diploma, BS/BA degree preferred.
• 5 years of customer service experience preferably in a leasing/technical company.
• Excellent communicator verbal and written in English.
• Proficient IT skills for system management and Office 365 based applications.
• Experience in using CRM system.
• Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
• Strong prioritization skills.
• Organizational skills: able to balance multiple priorities.
• Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
• Strong team player.
• Strong interpersonal skills.
• Must possess analytical thinking and reasoning skills.
• Must be thorough and exercise attention to detail.
• Must be able to set and maintain schedules.
• In office requirement – three (3) to four (4) days a week.

Demonstrates strong customer service skills with a focus on complaint resolution and effective communication. Proficient in IT systems management and CRM applications, ensuring a seamless end-to-end customer experience.